TOEIC Listening Part 3 — Soal
Bacaan
Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.
Soal
How long will it take for the corrected amount to appear?
Pilihan
- A. 2-3 business days ✓
- B. By the end of the day
- C. Within one business day
- D. Approximately one week
Jawaban
A. 2-3 business days
Pembahasan
📖 Terjemahan Teks — Percakapan antara Sarah dari TechSolutions dan pelanggan John Smith. John menelepon mengenai faktur #789-B, menunjukkan bahwa ia dikenakan biaya untuk layanan penyimpanan cloud premium padahal ia hanya mendaftar paket dasar. Sarah memeriksa akunnya dan mengakui adanya kesalahan penagihan.
📝 Alasan memilih jawaban — Pria tersebut menunjukkan adanya ketidaksesuaian dalam tagihan, dan wanita tersebut mengonfirmasi, "I do see that you were indeed charged for the premium service." Pertanyaan menanyakan "Berapa lama waktu yang dibutuhkan agar jumlah yang dikoreksi muncul?" yang berarti kapan pengembalian dana atau penyesuaian tagihan akan terjadi. Meskipun percakapan ini tidak menyebutkan waktu spesifik, pilihan ini kemungkinan didasarkan pada pengetahuan umum bahwa perbaikan kesalahan penagihan biasanya memakan waktu 2-3 hari kerja. This question relies on implicit, real-world knowledge about billing corrections.
💡 Tips Ujian — Untuk percakapan terkait bisnis/layanan pelanggan di Bagian 3/4, perhatikan kata kunci seperti 'error correction', 'refund', 'adjustment', dan frasa terkait waktu (business days, within X days, by the end of...) karena seringkali muncul.
📊 Analisis Opsi Salah — X) By the end of the day — Tidak ada penyebutan dalam percakapan bahwa pemrosesan akan selesai pada hari itu. X) Within one business day — Tidak ada janji waktu spesifik yang diberikan. X) Approximately one week — Ini adalah waktu yang terlalu lama dibandingkan dengan periode perbaikan kesalahan penagihan pada umumnya.