TOEIC Reading Part 7 — Soal

Bacaan

Subject: RE: Project Alpha Update - URGENT
From: David Chen <dchen@techsolutions.com>
To: Sarah Miller <smiller@techsolutions.com>
CC: Leo Kim <lkim@techsolutions.com>
Date: October 26, 2023

Hi Sarah,

I'm writing to provide an urgent update regarding Project Alpha. We've encountered a significant technical glitch with the new software integration that is proving more complex to resolve than initially anticipated. Our engineering team has been working around the clock, but it appears we won't be able to meet the original launch deadline of November 15th.

After a thorough assessment, we estimate that the earliest we can realistically aim for completion is December 5th. This will allow our team sufficient time to fully debug the system and conduct comprehensive testing to ensure stability. I understand this news is disappointing, but I believe it's crucial to prioritize quality and avoid future disruptions.

Please let me know your thoughts on this revised timeline and how it might impact the marketing and client communication strategies. I'm available for a call anytime today to discuss further.

Best regards,
David Chen
Project Manager, TechSolutions

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Subject: RE: RE: Project Alpha Update - URGENT
From: Sarah Miller <smiller@techsolutions.com>
To: David Chen <dchen@techsolutions.com>
CC: Leo Kim <lkim@techsolutions.com>
Date: October 26, 2023

Hi David,

Thank you for the prompt update, difficult as it is to hear. I appreciate your team's dedication to resolving this. A December 5th launch is certainly later than we hoped, and it will require us to adjust our planned outreach considerably. The marketing campaign was designed around a mid-November release, so we'll need to re-evaluate our promotional materials and potentially reschedule some key partnership announcements.

I'm particularly concerned about how this delay will be communicated to our top-tier clients. We promised them advanced access, and this change could affect their perception of our reliability. Leo and I will begin drafting a communication plan immediately. Could you provide a brief, client-friendly summary of the technical issue that we can include? It doesn't need to be overly detailed, just enough to explain the necessity of the postponement without alarming them.

Let's definitely connect later today. I'll send you an invite for a brief video conference at 3 PM PST.

Thanks,
Sarah Miller
Head of Marketing, TechSolutions

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Subject: RE: RE: RE: Project Alpha Update - URGENT
From: Leo Kim <lkim@techsolutions.com>
To: Sarah Miller <smiller@techsolutions.com>
Cc: David Chen <dchen@techsolutions.com>
Date: October 26, 2023

Sarah,

Acknowledged. I'll work with you on the communication plan. David, please send over that summary as soon as you can. It's critical that our messaging is clear and consistent. I'll also check with the sales team to see how current client expectations might be managed proactively.

Thanks,
Leo Kim
Client Relations Manager, TechSolutions

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Soal

What does Leo Kim plan to do regarding client expectations?

Pilihan

  1. A. Develop a new marketing strategy with Sarah
  2. B. Contact the engineering team for more details
  3. C. Proactively assess and manage them with the sales team ✓
  4. D. Update the promotional materials for the new launch date

Jawaban

C. Proactively assess and manage them with the sales team

Pembahasan

📖 Terjemahan Bacaan — Email ini adalah pembaruan mendesak dari David Chen kepada Sarah Miller, yang menyatakan ada "significant technical glitch" (kesulitan teknis yang signifikan) dalam integrasi perangkat lunak untuk Project Alpha, yang ternyata lebih kompleks untuk diselesaikan daripada yang diperkirakan, sehingga kemungkinan tidak akan memenuhi tenggat waktu peluncuran asli 15 November. Leo Kim juga disertakan dalam CC.
📝 Alasan memilih jawaban — Jawaban yang benar adalah "Proactively assess and manage them with the sales team" (Secara proaktif menilai dan mengelolanya bersama tim penjualan). Bacaan menyebutkan "significant technical glitch" (kesulitan teknis yang signifikan) dan "more complex to resolve than initially anticipated" (lebih kompleks untuk diselesaikan daripada yang diperkirakan), yang menunjukkan adanya masalah. Fakta bahwa Leo Kim termasuk dalam CC menunjukkan bahwa masalah ini mungkin berkaitan dengan tim atau tanggung jawabnya. Mengelola ekspektasi saat masalah terjadi memerlukan kolaborasi tim penjualan, sehingga pilihan ini adalah rencana yang paling masuk akal.
💡 Tips ujian — Dalam soal Part 7 email bisnis, orang yang tercantum dalam CC seringkali terlibat dalam penyelesaian masalah atau pengambilan keputusan. Latihlah menghubungkan konteks email dengan penerima CC untuk menyimpulkan peran mereka.
📊 Analisis pilihan yang salah — X) Develop a new marketing strategy with Sarah (Mengembangkan strategi pemasaran baru dengan Sarah) — Tidak ada penyebutan tentang pengembangan strategi pemasaran baru dengan Sarah dalam teks. X) Contact the engineering team for more details (Menghubungi tim teknik untuk detail lebih lanjut) — Teks menyatakan tim teknik sedang mengatasinya, sehingga ini tampaknya bukan sebuah rencana. X) Update the promotional materials for the new launch date (Memperbarui materi promosi untuk tanggal peluncuran baru) — Pembaruan materi promosi untuk tanggal peluncuran baru belum disebutkan dan merupakan tindakan yang mungkin terjadi di masa mendatang.

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