TOEIC Listening Part 3 — Soal

Bacaan

Man: Hi Sarah, are you ready for the training session this afternoon?
Woman: Almost, David. I've just finished compiling the materials on constructive criticism.
Man: Excellent. I think this session on performance review feedback is crucial for the team's development.
Woman: I agree. The feedback needs to be specific and actionable, not just vague generalities. We want to ensure our employees understand how to improve.
Man: Exactly. And we need to cover how to deliver that feedback effectively, especially when it's about areas needing significant improvement.
Woman: Right. I’ve included some role-playing scenarios to practice delivering difficult feedback with empathy and clarity.

Baca bacaan lengkap →

Soal

What is David emphasizing regarding feedback delivery?

Pilihan

A. The importance of speed
B. The need for emotional intelligence ✓
C. The use of formal language
D. The preference for written feedback

Jawaban

B. The need for emotional intelligence

Pembahasan

[KO]
📖 지문해석 — 남성: 안녕하세요 사라, 오늘 오후 훈련 세션 준비됐나요? 여성: 거의요, 데이비드. 방금 건설적인 비판에 대한 자료 정리를 마쳤어요. 남성: 훌륭해요. 개인 성과 검토 피드백에 대한 이번 세션이 팀 개발에 매우 중요하다고 생각합니다. 여성: 동의해요. 피드백은 단순히 모호한 일반론이 아니라 구체적이고 실행 가능해야 합니다. 우리는 직원들이 어떻게 개선해야 하는지 이해하도록 하고 싶어요. 남성: 정확해요. 그리고 어떻게 효과적으로 피드백을 전달할지에 대해서도 다뤄야 합니다. 특히 상당한 개선이 필요한 부분에 대해서요. 여성: 맞아요. 몇 가지를 포함했어요.
📝 정답이유 — 남성(David)은 "And we need to cover how to deliver that feedback effectively, especially when it's about areas needing significant improvement."라고 말하며, 피드백이 효과적으로 전달되는 방법, 특히 개선이 필요한 부분을 다룰 필요가 있음을 강조합니다. 이는 비판적인 피드백을 다룰 때 감정적인 측면도 고려해야 한다는 뜻으로, '정서 지능(emotional intelligence)'의 필요성과 연결됩니다.
💡 실전팁 — Part 3에서는 대화 참여자 중 한 명이 주제를 '강조'하거나 '중요하다'고 말하는 부분을 잘 들어야 합니다. 'crucial', 'important', 'emphasize', 'highlight'와 같은 단어나 동의어를 찾으세요.
📊 오답분석 — X) 속도의 중요성 — 대화에는 속도에 대한 언급이 전혀 없습니다. X) 공식적인 언어 사용 — 대화 형식은 비공식적이며, 공식적인 언어 사용에 대한 논의도 없습니다. X) 서면 피드백 선호 — 서면 피드백에 대한 언급 없이, '전달(deliver)'이라는 구두 방식이 논의되고 있습니다.

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[JA]
📖 本文の和訳 — 男性: こんにちはサラ、今日の午後のトレーニングセッションの準備はできましたか？女性: ほぼ準備できています、デビッド。建設的な批判に関する資料をまとめたところです。男性: 素晴らしい。パフォーマンスレビューのフィードバックに関するこのセッションは、チームの発展にとって非常に重要だと思います。女性: 同感です。フィードバックは、単なる曖昧な一般論ではなく、具体的で実行可能なものでなければなりません。従業員がどのように改善すればよいかを理解できるようにしたいのです。男性: まさにその通りです。そして、特に大幅な改善が必要な分野に関するフィードバックを効果的に伝える方法もカバーする必要があります。女性: ええ、いくつか含めました。
📝 정답이유 — 男性（David）は、「And we need to cover how to deliver that feedback effectively, especially when it's about areas needing significant improvement.」（特に大幅な改善が必要な分野に関するフィードバックを効果的に伝える方法もカバーする必要があります）と述べており、改善が必要な領域について効果的にフィードバックを伝える方法をカバーする必要性を強調しています。これは、批判的なフィードバックを扱う際に感情的な側面も考慮する必要があることを意味し、「情動的知性（emotional intelligence）」の必要性と関連付けられます。
💡 실전팁 — Part 3では、会話の参加者の一方がトピックを「強調」したり、「重要だ」と述べたりする箇所に注意を払ってください。「crucial」、「important」、「emphasize」、「highlight」といった単語やその同義語を探してください。
📊 오답분석 — X) 速さの重要性 — 会話には速さに関する言及は一切ありません。 X) フォーマルな言葉遣いの使用 — 会話のトーンはインフォーマルであり、フォーマルな言葉遣いの使用については議論されていません。 X) 書面によるフィードバックの好み — 書面によるフィードバックについての言及はなく、「伝える（deliver）」という口頭での方法が議論されています。

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[TH]
📖 การแปลบทอ่าน — ชาย: สวัสดีครับซาร่า คุณพร้อมสำหรับการอบรมช่วงบ่ายนี้หรือยัง? หญิง: เกือบพร้อมแล้วค่ะเดวิด เพิ่งจะรวบรวมเอกสารเกี่ยวกับการวิจารณ์เชิงสร้างสรรค์เสร็จค่ะ ชาย: เยี่ยมเลย ผมคิดว่าเซสชั่นนี้เกี่ยวกับการให้ข้อเสนอแนะในการประเมินผลการปฏิบัติงานมีความสำคัญอย่างยิ่งต่อการพัฒนาทีม หญิง: เห็นด้วยค่ะ ข้อเสนอแนะต้องเฉพาะเจาะจงและนำไปปฏิบัติได้จริง ไม่ใช่แค่หลักการทั่วไปที่คลุมเครือ เราต้องการให้แน่ใจว่าพนักงานของเราเข้าใจว่าจะปรับปรุงได้อย่างไร ชาย: ถูกต้องเลยครับ และเราต้องครอบคลุมถึงวิธีการส่งข้อเสนอแนะอย่างมีประสิทธิภาพ โดยเฉพาะอย่างยิ่งเมื่อเป็นเรื่องเกี่ยวกับส่วนที่ต้องการการปรับปรุงอย่างมีนัยสำคัญ หญิง: ใช่ค่ะ ดิฉันได้รวมบางส่วนไว้
📝 정답이유 — ผู้ชาย (David) เน้นย้ำว่า "And we need to cover how to deliver that feedback effectively, especially when it's about areas needing significant improvement." (และเราต้องครอบคลุมถึงวิธีการส่งข้อเสนอแนะอย่างมีประสิทธิภาพ โดยเฉพาะอย่างยิ่งเมื่อเป็นเรื่องเกี่ยวกับส่วนที่ต้องการการปรับปรุงอย่างมีนัยสำคัญ) ซึ่งแสดงให้เห็นถึงความจำเป็นในการรับมือกับวิธีการให้ข้อเสนอแนะที่มีประสิทธิภาพ โดยเฉพาะในส่วนที่ต้องปรับปรุงมาก สิ่งนี้เชื่อมโยงกับความจำเป็นของ "ปัญญาทางอารมณ์ (emotional intelligence)" เมื่อต้องจัดการกับข้อเสนอแนะเชิงวิพากษ์
💡 실전팁 — ใน Part 3 ให้ฟังอย่างระมัดระวังเมื่อผู้พูดคนใดคนหนึ่ง "เน้นย้ำ" หรือกล่าวว่าบางสิ่ง "สำคัญ" มองหาคำเช่น 'crucial', 'important', 'emphasize', 'highlight' หรือคำพ้องความหมาย
📊 오답분석 — X) ความสำคัญของความเร็ว — ไม่มีส่วนใดของบทสนทนาที่กล่าวถึงเรื่องความเร็วเลย X) การใช้ภาษาที่เป็นทางการ — รูปแบบการสนทนาเป็นกันเองและไม่มีการพูดคุยเกี่ยวกับการใช้ภาษาที่เป็นทางการ X) ความชอบในข้อเสนอแนะที่เป็นลายลักษณ์อักษร — ไม่มีการอ้างอิงถึงข้อเสนอแนะที่เป็นลายลักษณ์อักษร มีเพียงการกล่าวถึงวิธีการ "ส่งมอบ (deliver)" หรือการให้ด้วยวาจา

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[VI]
📖 Dịch đoạn văn — Nam: Chào Sarah, bạn đã sẵn sàng cho buổi đào tạo chiều nay chưa? Nữ: Gần xong rồi David. Tôi vừa hoàn thành việc tổng hợp tài liệu về phê bình mang tính xây dựng. Nam: Tuyệt vời. Tôi nghĩ buổi học về phản hồi đánh giá hiệu suất này rất quan trọng cho sự phát triển của đội. Nữ: Tôi đồng ý. Phản hồi cần cụ thể và có tính hành động, không chỉ là những lời chung chung mơ hồ. Chúng tôi muốn đảm bảo nhân viên của mình hiểu cách cải thiện. Nam: Chính xác. Và chúng ta cần đề cập đến cách truyền đạt phản hồi đó một cách hiệu quả, đặc biệt là khi nói về những lĩnh vực cần cải thiện đáng kể. Nữ: Đúng vậy. Tôi đã bao gồm một số...
📝 정답이유 — Người đàn ông (David) nhấn mạnh rằng "And we need to cover how to deliver that feedback effectively, especially when it's about areas needing significant improvement." (Và chúng ta cần đề cập đến cách truyền đạt phản hồi đó một cách hiệu quả, đặc biệt là khi nói về những lĩnh vực cần cải thiện đáng kể). Điều này cho thấy sự cần thiết phải xử lý cách thức truyền đạt phản hồi hiệu quả, đặc biệt là đối với những lĩnh vực cần cải thiện nhiều. Điều này liên quan đến sự cần thiết của "trí tuệ cảm xúc (emotional intelligence)" khi đối phó với phản hồi mang tính phê bình.
💡 실전팁 — Trong Phần 3, hãy chú ý cẩn thận khi một người nói "nhấn mạnh" hoặc nói rằng điều gì đó "quan trọng". Hãy tìm các từ như 'crucial', 'important', 'emphasize', 'highlight' hoặc các từ đồng nghĩa.
📊 오답분석 — X) Tầm quan trọng của tốc độ — Không có đề cập nào về tốc độ trong cuộc hội thoại. X) Việc sử dụng ngôn ngữ trang trọng — Giọng điệu cuộc trò chuyện là thân mật và không có cuộc thảo luận nào về việc sử dụng ngôn ngữ trang trọng. X) Ưu tiên phản hồi bằng văn bản — Không có sự đề cập nào đến phản hồi bằng văn bản, chỉ có thảo luận về phương pháp "truyền đạt (deliver)" hoặc nói bằng lời.

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[ID]
📖 Terjemahan bacaan — Pria: Halo Sarah, apakah Anda siap untuk sesi pelatihan sore ini? Wanita: Hampir, David. Saya baru saja selesai menyusun materi tentang kritik konstruktif. Pria: Luar biasa. Saya pikir sesi tentang umpan balik Tinjauan Kinerja ini sangat penting untuk pengembangan tim. Wanita: Saya setuju. Umpan balik harus spesifik dan dapat ditindaklanjuti, bukan hanya pernyataan umum yang tidak jelas. Kami ingin memastikan karyawan kami memahami cara meningkatkannya. Pria: Tepat sekali. Dan kita perlu membahas cara menyampaikan umpan balik itu secara efektif, terutama ketika menyangkut area yang memerlukan perbaikan signifikan. Wanita: Benar. Saya telah menyertakan beberapa...
📝 정답이유 — Pria (David) menekankan, "And we need to cover how to deliver that feedback effectively, especially when it's about areas needing significant improvement." (Dan kita perlu membahas cara menyampaikan umpan balik itu secara efektif, terutama ketika menyangkut area yang memerlukan perbaikan signifikan). Ini menunjukkan perlunya membahas cara menyampaikan umpan balik yang efektif, terutama untuk area yang membutuhkan banyak perbaikan. Hal ini berkaitan dengan kebutuhan akan "kecerdasan emosional (emotional intelligence)" saat menangani umpan balik yang kritis.
💡 실전팁 — Di Bagian 3, perhatikan baik-baik ketika salah satu pembicara "menekankan" atau mengatakan sesuatu itu "penting". Cari kata-kata seperti 'crucial', 'important', 'emphasize', 'highlight' atau sinonimnya.
📊 오답분석 — X) Pentingnya kecepatan — Tidak ada penyebutan tentang kecepatan dalam percakapan tersebut. X) Penggunaan bahasa formal — Nada percakapan bersifat informal dan tidak ada diskusi tentang penggunaan bahasa formal. X) Preferensi umpan balik tertulis — Tidak ada referensi tentang umpan balik tertulis, hanya diskusi tentang metode "penyampaian (deliver)" atau lisan.

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[MS]
📖 Terjemahan petikan — Lelaki: Hai Sarah, adakah anda bersedia untuk sesi latihan petang ini? Wanita: Hampir selesai, David. Saya baru sahaja selesai menyusun bahan mengenai kritikan membina. Lelaki: Cemerlang. Saya fikir sesi mengenai maklum balas Tinjauan Prestasi ini amat penting untuk pembangunan pasukan. Wanita: Saya bersetuju. Maklum balas perlu spesifik dan boleh diambil tindakan, bukan sekadar kenyataan umum yang kabur. Kami mahu memastikan pekerja kami memahami cara untuk meningkatkannya. Lelaki: Tepat sekali. Dan kita perlu membincangkan cara menyampaikan maklum balas tersebut dengan berkesan, terutamanya apabila ia mengenai bidang yang memerlukan penambahbaikan ketara. Wanita: Betul. Saya telah memasukkan beberapa...
📝 정답이유 — Lelaki (David) menekankan, "And we need to cover how to deliver that feedback effectively, especially when it's about areas needing significant improvement." (Dan kita perlu membincangkan cara menyampaikan maklum balas tersebut dengan berkesan, terutamanya apabila ia mengenai bidang yang memerlukan penambahbaikan ketara). Ini menunjukkan keperluan untuk membincangkan cara menyampaikan maklum balas yang berkesan, terutamanya bagi bidang yang memerlukan banyak penambahbaikan. Ini berkaitan dengan keperluan "kecerdasan emosional (emotional intelligence)" apabila berhadapan dengan maklum balas kritikal.
💡 실전팁 — Dalam Bahagian 3, beri perhatian khusus apabila seorang penceramah "menekankan" atau mengatakan sesuatu itu "penting". Cari perkataan seperti 'crucial', 'important', 'emphasize', 'highlight' atau sinonimnya.
📊 오답분석 — X) Kepentingan kelajuan — Tiada sebutan mengenai kelajuan dalam perbualan tersebut. X) Penggunaan bahasa formal — Nada perbualan adalah tidak formal dan tiada perbincangan mengenai penggunaan bahasa formal. X) Keutamaan maklum balas bertulis — Tiada rujukan mengenai maklum balas bertulis, hanya perbincangan mengenai kaedah "penyampaian (deliver)" atau lisan.

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[PT-BR]
📖 Tradução da passagem — Homem: Oi Sarah, você está pronta para a sessão de treinamento desta tarde? Mulher: Quase, David. Acabei de terminar de compilar os materiais sobre críticas construtivas. Homem: Excelente. Acho que esta sessão sobre feedback de avaliação de desempenho é crucial para o desenvolvimento da equipe. Mulher: Concordo. O feedback precisa ser específico e acionável, não apenas generalidades vagas. Queremos garantir que nossos funcionários entendam como melhorar. Homem: Exatamente. E precisamos cobrir como fornecer esse feedback de forma eficaz, especialmente quando se trata de áreas que precisam de melhorias significativas. Mulher: Certo. Incluí alguns...
📝 정답이유 — O homem (David) enfatiza: "And we need to cover how to deliver that feedback effectively, especially when it's about areas needing significant improvement." (E precisamos cobrir como fornecer esse feedback de forma eficaz, especialmente quando se trata de áreas que precisam de melhorias significativas). Isso demonstra a necessidade de abordar como entregar feedback de forma eficaz, especialmente para áreas que requerem muita melhoria. Isso se relaciona com a necessidade de "inteligência emocional (emotional intelligence)" ao lidar com feedback crítico.
💡 실전팁 — Na Parte 3, preste atenção especial quando um falante "enfatiza" ou diz que algo é "importante". Procure por palavras como 'crucial', 'important', 'emphasize', 'highlight' ou sinônimos.
📊 오답분석 — X) A importância da velocidade — Não há menção sobre velocidade na conversa. X) O uso de linguagem formal — O tom da conversa é informal e não há discussão sobre o uso de linguagem formal. X) Preferência por feedback escrito — Não há referência a feedback escrito, apenas discussão sobre o método de "entrega (deliver)" ou verbal.

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[MY]
📖 ******************* — *************: ********* ********, ************ ********* *********** ******* ******? ********** *******, ********. *********** ********** ********* *********** *********** *******. ************* *********. *********** ******* ********* ********* ********** ********* ********* *******. ********** *******. ********* ********* *********** ********* ********* ********* *******. ************* *********. ******* ********* ******* ******* ******** ********* *********, ******* ******* ******* ******* ********* ********* ********. ********** *******. ******* ******* *******...
📝 정답이유 — ********* (David) ********: "And we need to cover how to deliver that feedback effectively, especially when it's about areas needing significant improvement." (*************** ********* ********* *********, ******* ******* ******* ******* ********* ********* ********.) ******** ********* ********* ********* ********* *********, ********** ********* *******. ******** ********* ********* ********* ********* (emotional intelligence) ********* ********* *********.
💡 실전팁 — Part 3 ********* ********* ********* ******** ********* ********* ******** ******, ******** ********* ********. 'crucial', 'important', 'emphasize', 'highlight' ******** ******** ********* *********.
📊 오답분석 — X) ******** ******** — ******* ********* ********* ********* ********* *********. X) *********** ********* ********* — ******* ********* ********* ********* ********* ********* *********. X) ********* ********* ********* — ********* ********* ********* ********* *********, ******* ******** ********* (deliver) ********* *********.

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[ZH-TW]
📖 文章翻譯 —
男：嗨，Sarah，準備好今天下午的訓練課程了嗎？
女：差不多了，David。我剛完成關於建設性批評的資料彙編。
男：太好了。我認為這次關於績效回顧回饋的課程對團隊的發展至關重要。
女：我同意。回饋需要具體且可行，而不僅僅是含糊籠統的意見。我們希望確保我們的員工了解如何改進。
男：沒錯。我們需要涵蓋如何有效地傳達這些回饋，尤其是在有關需要大幅改進的方面時。
女：對。我包含了一些 r
options: ["強調速度的重要性","強調情商的必要性","強調正式用語的使用","強調偏好書面回饋"]
📝 答案解析 —
正確答案是「強調情商的必要性」。對話中提到「我們需要涵蓋如何有效地傳達這些回饋，尤其是在有關需要大幅改進的方面時。」這暗示了傳達負面或困難回饋時需要技巧和考量，即情商（Emotional Intelligence）。「總體」和「具體可行」的對比也支持了回饋傳達的質，而非僅僅是速度或形式。
💡 應試技巧 —
聽到關於「如何傳達」或「有效溝通」的關鍵詞時，注意對話的語氣和內容，這通常指向情感或人際互動的層面，而非純粹的技術或程序。
📊 錯誤選項分析 —
X) 強調速度的重要性 — 對話中沒有提到任何關於回饋傳達速度的要求。
X) 強調正式用語的使用 — 對話中並未特別強調使用正式用語，而是關注回饋的內容和傳達方式。
X) 強調偏好書面回饋 — 對話討論的是「傳達」回饋，並沒有偏向於書面或口頭的形式。
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[EN]
📖 Passage translation — Man: Hi Sarah, are you ready for the training session this afternoon? Woman: Almost, David. I've just finished compiling the materials on constructive criticism. Man: Excellent. I think this session on performance review feedback is crucial for the team's development. Woman: I agree. The feedback needs to be specific and actionable, not just vague generalities. We want to ensure our employees understand how to improve. Man: Exactly. And we need to cover how to deliver that feedback effectively, especially when it's about areas needing significant improvement. Woman: Right. I’ve included some...
📝 Why this answer — The man (David) emphasizes, "And we need to cover how to deliver that feedback effectively, especially when it's about areas needing significant improvement." This highlights the need to address how to deliver feedback effectively, particularly for areas requiring significant improvement. This relates to the necessity of "emotional intelligence" when handling critical feedback.
💡 Test-day tip — In Part 3, listen carefully for when a speaker "emphasizes" or states something is "important." Look for keywords like 'crucial', 'important', 'emphasize', 'highlight', or their synonyms.
📊 Wrong-option analysis — X) The importance of speed — There is no mention of speed in the conversation. X) The use of formal language — The tone of the conversation is informal and there is no discussion about using formal language. X) The preference for written feedback — There is no reference to written feedback, only discussion about the method of "deliver" or verbal feedback.