TOEIC Listening Part 3 — Soal

Bacaan

Man: Hi Sarah, have you had a chance to look at the agenda for next week's training session?
Woman: Yes, Mark. I saw we're covering the new online payment system. Is that really launching next month?
Man: That's the plan. We need everyone to be comfortable using it before the holiday season rush. It's crucial for streamlining transactions.
Woman: I understand. I'm just a bit concerned about the transition period. Will there be adequate support for customers initially?
Man: Absolutely. We'll have a dedicated support team and additional online resources available. The training is designed to equip you all with the necessary skills to assist customers effectively. We'll also discuss the potential hiccups during the session.
Woman: That's reassuring. I'm particularly interested in the security features of the new system. Customers are always asking about data protection.
Man: Good point. We'll dedicate a segment to that. We want to ensure both our customers and our staff feel completely secure.

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Soal

What is Sarah's primary concern regarding the new system?

Pilihan

  1. A. Insufficient customer support during the initial phase ✓
  2. B. The system's reliability during peak transaction times
  3. C. The complexity of the user interface for staff
  4. D. The cost associated with the new online payment system

Jawaban

A. Insufficient customer support during the initial phase

Pembahasan

📖 Terjemahan Teks — Pria itu bertanya apakah Sarah sudah melihat agenda untuk sesi pelatihan minggu depan. Sarah menjawab ya dan bertanya apakah sistem pembayaran online baru akan benar-benar diluncurkan bulan depan. Dia menyatakan keprihatinan tentang periode transisi dan apakah akan ada dukungan yang memadai untuk pelanggan pada awalnya. Pria itu meyakinkan akan ada dukungan tambahan.
📝 Alasan memilih jawaban — Pernyataan wanita, "I'm just a bit concerned about the transition period. Will there be adequate support for customers initially?" (Saya hanya sedikit khawatir tentang periode transisi. Apakah akan ada dukungan yang memadai untuk pelanggan pada awalnya?) secara langsung menunjukkan kekhawatiran tentang "Dukungan pelanggan yang tidak memadai selama fase awal", yang merupakan perhatian utamanya.
💡 Tips hari ujian — Dalam percakapan Bagian 3, perhatikan kata-kata yang mengekspresikan emosi seperti 'concerned', 'worried', 'doubt'. Kata-kata ini sering kali menunjukkan masalah atau poin inti yang dibahas oleh pembicara.
📊 Analisis pilihan yang salah —
X) The system's reliability during peak transaction times — Percakapan berfokus pada dukungan pelanggan selama masa transisi, bukan keandalan sistem selama waktu transaksi puncak.
X) The complexity of the user interface for staff — Meskipun pelatihan adalah tentang sistem yang digunakan staf, kekhawatiran khusus wanita adalah dukungan pelanggan.
X) The cost associated with the new online payment system — Tidak ada penyebutan tentang biaya sistem dalam percakapan tersebut.

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