TOEIC Listening Part 3 — Soal

Bacaan

Man: Hi, this is Alex from Marketing. I'm having some persistent issues with my network connection.
Woman: Hello Alex, thanks for calling the tech support helpdesk. Can you describe the problem?
Man: Well, every time I arrive at the office and log in, my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening.
Woman: I see. Has this happened before, or is it a new issue?
Man: It started about two days ago. Before that, everything was perfectly fine. I suspect it might be related to the recent network update.
Woman: That's possible. Let me check your account details and the network logs. Could you confirm your employee ID?
Man: It's MKTG4589.
Woman: Thank you. I'm seeing some unusual activity on your connection around the times you mentioned. We might need to send a technician to check your workstation and the local network port.

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Soal

What does the woman suspect might be the cause of the issue?

Pilihan

  1. A. A hardware failure
  2. B. A recent network modification ✓
  3. C. User error during login
  4. D. Problems with the caller's workstation

Jawaban

B. A recent network modification

Pembahasan

📖 Terjemahan Teks — Pria tersebut mencurigai bahwa masalah tersebut mungkin terkait dengan pembaruan jaringan yang baru saja dilakukan.
📝 정답이유 — Wanita (staf pendukung teknis) menjawab, "That's possible. Let me check your..." setelah mendengarkan perkataan pria. Pernyataan pria, "I suspect it might be related to the recent network update," adalah petunjuk langsung ke jawaban yang benar. 'Network update' (pembaruan jaringan) memiliki arti yang sama dengan 'recent network modification' (modifikasi jaringan baru-baru ini).
💡 실전팁 — Dalam Part 3, perhatikan kata-kata atau frasa yang menunjukkan kesangsian atau dugaan seperti 'I suspect', 'I think', 'It seems'. Informasi yang mengikuti kata-kata ini sering kali merupakan jawaban atas pertanyaan.
📊 오답분석 —
X) A hardware failure — Tidak ada penyebutan tentang kegagalan perangkat keras dalam teks.
X) User error during login — Tidak ada indikasi bahwa masalah disebabkan oleh kesalahan pengguna saat masuk.
X) Problems with the caller's workstation — Tidak ada detail spesifik yang menyebutkan masalah pada workstation penelepon.

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