TOEIC Listening Part 3 — Soal

Bacaan

Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.

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Soal

What service was the customer incorrectly charged for?

Pilihan

  1. A. Basic cloud storage
  2. B. Premium cloud storage ✓
  3. C. Data backup service
  4. D. System update assistance

Jawaban

B. Premium cloud storage

Pembahasan

📖 Terjemahan Teks — Wanita: Terima kasih telah menelepon TechSolutions, saya Sarah. Ada yang bisa saya bantu? Pria: Halo Sarah, nama saya John Smith. Saya menelepon mengenai nomor faktur 789-B. Saya menerimanya hari ini, dan tampaknya ada ketidaksesuaian. Saya dikenakan biaya untuk layanan penyimpanan cloud premium, tetapi saya hanya mendaftar paket dasar. Wanita: Oh, saya mengerti. Biar saya buka akun Anda. Bisakah Anda mengonfirmasi alamat email yang terkait dengan akun Anda? Pria: john.smith@email.com. Wanita: Terima kasih, Tuan Smith. Saya sudah menemukan akun Anda. Saya lihat Anda memang dikenakan biaya untuk layanan premium.
📝 Alasan Jawaban — Pria tersebut dengan jelas menyatakan, "I was charged for the premium cloud storage service, but I only signed up for the basic package." (Saya dikenakan biaya untuk layanan penyimpanan cloud premium, tetapi saya hanya mendaftar paket dasar), menunjukkan bahwa dia ditagih untuk layanan premium padahal hanya mendaftar paket dasar. Oleh karena itu, 'Premium cloud storage' adalah layanan yang salah ditagih.
💡 Tips Hari Ujian — Dalam dialog Part 3, sangat penting untuk mengidentifikasi secara akurat "apa yang salah" atau "keluhan". Dengarkan baik-baik ketika pria tersebut menyebutkan "discrepancy" (ketidaksesuaian) untuk mengetahui layanan spesifik apa yang dia keluhkan.
📊 Analisis Opsi Salah — X) Basic cloud storage — Ini adalah layanan yang didaftarkan pria tersebut, bukan layanan yang salah ditagih. X) Data backup service — Layanan ini tidak disebutkan dalam percakapan. X) System update assistance — Layanan ini tidak disebutkan dalam percakapan.

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