TOEIC Listening Part 3 — Soal

Bacaan

Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.

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Soal

What is the company refining to prevent future issues?

Pilihan

  1. A. Their invoicing system
  2. B. Their customer service protocols
  3. C. Their data backup procedure ✓
  4. D. Their premium service offerings

Jawaban

C. Their data backup procedure

Pembahasan

📖 Terjemahan Bacaan — Wanita: Terima kasih telah menelepon TechSolutions, saya Sarah. Ada yang bisa saya bantu? Pria: Halo Sarah, nama saya John Smith. Saya menelepon tentang nomor faktur 789-B. Saya menerimanya hari ini, dan sepertinya ada ketidaksesuaian. Saya dikenakan biaya untuk layanan penyimpanan cloud premium, tetapi saya hanya mendaftar paket dasar. Wanita: Oh, saya mengerti. Biar saya periksa akun Anda. Bisakah Anda konfirmasi alamat email yang terkait dengan akun Anda? Pria: john.smith@email.com. Wanita: Terima kasih, Tuan Smith. Saya sudah menemukan akun Anda. Saya lihat Anda memang dikenakan biaya untuk layanan premium. Saya mohon maaf sebesar-besarnya
📝 Alasan memilih jawaban — Karena pria tersebut secara eksplisit menyatakan bahwa dia "hanya mendaftar paket dasar" tetapi dikenakan biaya untuk "layanan penyimpanan cloud premium", perusahaan perlu meninjau cara penyediaan layanan premium yang salah dikenakan biaya tersebut. Oleh karena itu, "Their premium service offerings" (Penawaran layanan premium mereka) adalah jawaban yang benar.
💡 Tip hari ujian — Dalam dialog Part 3, ketika pembicara menunjukkan suatu masalah, seringkali akan ada pertanyaan tentang solusi atau perbaikan yang akan datang. Ketika Anda mendengar pria tersebut menyebutkan "discrepancy" (ketidaksesuaian), dengarkan baik-baik apa yang perlu diperbaiki oleh perusahaan.
📊 Analisis pilihan salah — X) Their invoicing system (Sistem penagihan mereka) — Pria tersebut tidak secara langsung menunjukkan kesalahan pada sistem penagihan, hanya menyatakan bahwa dia salah dikenakan biaya untuk "layanan premium". X) Their customer service protocols (Protokol layanan pelanggan mereka) — Tidak ada keluhan tentang layanan pelanggan yang disebutkan. Percakapan berfokus pada kesalahan penagihan. X) Their data backup procedure (Prosedur pencadangan data mereka) — Ini adalah topik yang sama sekali tidak relevan dengan isi percakapan.

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