TOEIC Listening Part 3 — Bacaan

Bacaan

Agent: Thank you for calling Tech Solutions. How may I help you today?
Woman: Yes, hello. I'm calling about a problem I'm having with the new coffee maker I bought last week.
Agent: I see. Could you please describe the issue?
Woman: Well, it's not brewing properly. The coffee comes out cold, and it leaks sometimes.
Agent: I apologize for the inconvenience. Do you have your receipt handy, or the order number?
Woman: I have the order number right here. It's XZ-2023-5678.
Agent: Thank you. Let me pull up your information. We can arrange for a replacement or a repair.

Soal (3)