TOEIC Listening Part 3 — Soalan
Petikan
Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.
Soalan
How long will it take for the corrected amount to appear?
Pilihan
- A. 2-3 business days ✓
- B. By the end of the day
- C. Within one business day
- D. Approximately one week
Jawapan
A. 2-3 business days
Penjelasan
📖 Terjemahan Petikan — Perbualan antara Sarah dari TechSolutions dan pelanggan, John Smith. John menelefon mengenai invois #789-B, menyatakan bahawa dia telah dibilkan untuk perkhidmatan storan awan premium sedangkan dia hanya mendaftar pakej asas. Sarah menyemak akaun dan mengakui kesilapan pengebilan.
📝 Sebab pilihan jawapan — Lelaki itu menunjukkan ketidakwajaran dalam bil, dan wanita itu mengesahkan, "I do see that you were indeed charged for the premium service." Soalan bertanya "Berapa lamakah masa yang diambil untuk jumlah yang dikoreksi muncul?" yang merujuk kepada bila bayaran balik atau pelarasan bil akan berlaku. Walaupun perbualan ini tidak menyatakan masa yang spesifik, pilihan ini berkemungkinan berdasarkan pengetahuan umum bahawa pembetulan kesilapan pengebilan biasanya mengambil masa 2-3 hari perniagaan. This question relies on implicit, real-world knowledge about billing corrections.
💡 Petua Hari Ujian — Untuk perbualan berkaitan perniagaan/perkhidmatan pelanggan dalam Bahagian 3/4, perhatikan kata kunci seperti 'error correction', 'refund', 'adjustment', dan frasa berkaitan masa (business days, within X days, by the end of...) kerana ia sering muncul.
📊 Analisis Pilihan Salah — X) By the end of the day — Tiada penyebutan dalam perbualan bahawa pemprosesan akan selesai pada hari itu. X) Within one business day — Tiada janji masa yang spesifik diberikan. X) Approximately one week — Ini adalah tempoh masa yang terlalu lama berbanding dengan tempoh pembetulan kesilapan pengebilan lazim.