TOEIC Reading Part 7 — Soalan

Petikan

Subject: RE: Project Alpha Update - URGENT
From: David Chen <dchen@techsolutions.com>
To: Sarah Miller <smiller@techsolutions.com>
CC: Leo Kim <lkim@techsolutions.com>
Date: October 26, 2023

Hi Sarah,

I'm writing to provide an urgent update regarding Project Alpha. We've encountered a significant technical glitch with the new software integration that is proving more complex to resolve than initially anticipated. Our engineering team has been working around the clock, but it appears we won't be able to meet the original launch deadline of November 15th.

After a thorough assessment, we estimate that the earliest we can realistically aim for completion is December 5th. This will allow our team sufficient time to fully debug the system and conduct comprehensive testing to ensure stability. I understand this news is disappointing, but I believe it's crucial to prioritize quality and avoid future disruptions.

Please let me know your thoughts on this revised timeline and how it might impact the marketing and client communication strategies. I'm available for a call anytime today to discuss further.

Best regards,
David Chen
Project Manager, TechSolutions

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Subject: RE: RE: Project Alpha Update - URGENT
From: Sarah Miller <smiller@techsolutions.com>
To: David Chen <dchen@techsolutions.com>
CC: Leo Kim <lkim@techsolutions.com>
Date: October 26, 2023

Hi David,

Thank you for the prompt update, difficult as it is to hear. I appreciate your team's dedication to resolving this. A December 5th launch is certainly later than we hoped, and it will require us to adjust our planned outreach considerably. The marketing campaign was designed around a mid-November release, so we'll need to re-evaluate our promotional materials and potentially reschedule some key partnership announcements.

I'm particularly concerned about how this delay will be communicated to our top-tier clients. We promised them advanced access, and this change could affect their perception of our reliability. Leo and I will begin drafting a communication plan immediately. Could you provide a brief, client-friendly summary of the technical issue that we can include? It doesn't need to be overly detailed, just enough to explain the necessity of the postponement without alarming them.

Let's definitely connect later today. I'll send you an invite for a brief video conference at 3 PM PST.

Thanks,
Sarah Miller
Head of Marketing, TechSolutions

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Subject: RE: RE: RE: Project Alpha Update - URGENT
From: Leo Kim <lkim@techsolutions.com>
To: Sarah Miller <smiller@techsolutions.com>
Cc: David Chen <dchen@techsolutions.com>
Date: October 26, 2023

Sarah,

Acknowledged. I'll work with you on the communication plan. David, please send over that summary as soon as you can. It's critical that our messaging is clear and consistent. I'll also check with the sales team to see how current client expectations might be managed proactively.

Thanks,
Leo Kim
Client Relations Manager, TechSolutions

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Soalan

What does Leo Kim plan to do regarding client expectations?

Pilihan

  1. A. Develop a new marketing strategy with Sarah
  2. B. Contact the engineering team for more details
  3. C. Proactively assess and manage them with the sales team ✓
  4. D. Update the promotional materials for the new launch date

Jawapan

C. Proactively assess and manage them with the sales team

Penjelasan

📖 Terjemahan petikan — E-mel ini adalah kemas kini mendesak daripada David Chen kepada Sarah Miller, menyatakan bahawa terdapat "significant technical glitch" (salah teknikal yang ketara) dalam integrasi perisian untuk Project Alpha, yang ternyata lebih kompleks untuk diselesaikan daripada yang dijangka, menyebabkan kemungkinan tidak memenuhi tarikh pelancaran asal 15 November. Leo Kim turut disertakan dalam CC.
📝 Sebab pilihan jawapan — Jawapan yang betul ialah "Proactively assess and manage them with the sales team" (Menilai dan mengurusnya secara proaktif dengan pasukan jualan). Petikan menyebut "significant technical glitch" (salah teknikal yang ketara) dan "more complex to resolve than initially anticipated" (lebih kompleks untuk diselesaikan daripada yang dijangka), yang menunjukkan masalah telah berlaku. Fakta bahawa Leo Kim termasuk dalam CC menunjukkan bahawa masalah ini mungkin berkaitan dengan pasukannya atau tanggungjawabnya. Mengurus jangkaan apabila masalah berlaku memerlukan kerjasama daripada pasukan jualan, oleh itu pilihan ini adalah rancangan yang paling munasabah.
💡 Petua semasa ujian — Dalam soalan Part 7 bagi e-mel perniagaan, individu yang disenaraikan dalam bahagian CC selalunya terlibat dalam penyelesaian masalah atau membuat keputusan. Latih diri anda untuk menghubungkan konteks e-mel dengan penerima CC bagi meramalkan peranan mereka.
📊 Analisis pilihan salah — X) Develop a new marketing strategy with Sarah (Membangun strategi pemasaran baharu dengan Sarah) — Tiada sebutan tentang membangunkan strategi pemasaran baharu dengan Sarah dalam teks. X) Contact the engineering team for more details (Menghubungi pasukan kejuruteraan untuk butiran lanjut) — Teks menyatakan pasukan kejuruteraan sedang mengatasinya, jadi ini bukan sebuah rancangan. X) Update the promotional materials for the new launch date (Mengemas kini bahan promosi untuk tarikh pelancaran baharu) — Kemas kini bahan promosi untuk tarikh pelancaran baharu belum dinyatakan dan merupakan tindakan yang mungkin berlaku pada masa hadapan.

Soalan berkaitan