TOEIC Listening Part 3 — Soalan

Petikan

Man: Hi, this is Alex from Marketing. I'm having some persistent issues with my network connection.
Woman: Hello Alex, thanks for calling the tech support helpdesk. Can you describe the problem?
Man: Well, every time I arrive at the office and log in, my internet access drops after about ten minutes. I have to reconnect manually, and it keeps happening.
Woman: I see. Has this happened before, or is it a new issue?
Man: It started about two days ago. Before that, everything was perfectly fine. I suspect it might be related to the recent network update.
Woman: That's possible. Let me check your account details and the network logs. Could you confirm your employee ID?
Man: It's MKTG4589.
Woman: Thank you. I'm seeing some unusual activity on your connection around the times you mentioned. We might need to send a technician to check your workstation and the local network port.

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Soalan

What does the woman suspect might be the cause of the issue?

Pilihan

  1. A. A hardware failure
  2. B. A recent network modification ✓
  3. C. User error during login
  4. D. Problems with the caller's workstation

Jawapan

B. A recent network modification

Penjelasan

📖 Penterjemahan Petikan — Lelaki itu mengesyaki bahawa masalah itu mungkin berkaitan dengan kemas kini rangkaian yang baru dijalankan.
📝 정답이유 — Wanita (pihak sokongan teknikal) membalas, "That's possible. Let me check your..." selepas mendengar lelaki itu berkata. Kenyataan lelaki itu, "I suspect it might be related to the recent network update," adalah petunjuk langsung kepada jawapan. 'Network update' (kemas kini rangkaian) sinonim dengan 'recent network modification' (pengubahsuaian rangkaian baru-baru ini).
💡 실전팁 — Dalam Bahagian 3, perhatikan kata-kata atau frasa yang menunjukkan keraguan atau spekulasi seperti 'I suspect', 'I think', 'It seems'. Maklumat selepas kata-kata ini selalunya mengandungi jawapan kepada soalan.
📊 오답분석 —
X) A hardware failure — Tiada sebutan tentang kegagalan perkakasan dalam petikan.
X) User error during login — Tiada petunjuk bahawa masalah itu disebabkan oleh kesilapan pengguna semasa log masuk.
X) Problems with the caller's workstation — Tiada butiran spesifik yang menyebutkan masalah dengan stesen kerja pemanggil.

Soalan berkaitan