TOEIC Listening Part 3 — Soalan

Petikan

Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.

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Soalan

What service was the customer incorrectly charged for?

Pilihan

  1. A. Basic cloud storage
  2. B. Premium cloud storage ✓
  3. C. Data backup service
  4. D. System update assistance

Jawapan

B. Premium cloud storage

Penjelasan

📖 Terjemahan Petikan — Wanita: Terima kasih kerana menghubungi TechSolutions, saya Sarah. Bagaimana saya boleh bantu? Lelaki: Hai Sarah, nama saya John Smith. Saya menelefon mengenai invois nombor 789-B. Saya menerimanya hari ini, dan nampaknya ada ketidakseragaman. Saya telah dikenakan caj untuk perkhidmatan storan awan premium, tetapi saya hanya mendaftar pakej asas. Wanita: Oh, saya faham. Biar saya semak akaun anda. Boleh sahkan alamat e-mel yang dikaitkan dengan akaun anda? Lelaki: Ia john.smith@email.com. Wanita: Terima kasih, Encik Smith. Saya telah jumpa akaun anda. Saya lihat anda memang dikenakan caj untuk perkhidmatan premium.
📝 Sebab Jawapan — Lelaki itu dengan jelas menyatakan, "I was charged for the premium cloud storage service, but I only signed up for the basic package." (Saya telah dikenakan caj untuk perkhidmatan storan awan premium, tetapi saya hanya mendaftar pakej asas), menunjukkan bahawa dia telah dikenakan caj untuk perkhidmatan premium walaupun hanya mendaftar pakej asas. Oleh itu, 'Premium cloud storage' adalah perkhidmatan yang salah dikenakan caj.
💡 Petua Hari Peperiksaan — Dalam dialog Part 3, adalah penting untuk mengenal pasti dengan tepat "apa yang salah" atau "aduan". Dengarkan dengan teliti apabila lelaki itu menyebut "discrepancy" (ketidakseragaman) untuk mengetahui perkhidmatan spesifik yang dia keluhkan.
📊 Analisis Pilihan Jawapan Salah — X) Basic cloud storage — Ini ialah perkhidmatan yang didaftarkan oleh lelaki itu, bukan perkhidmatan yang salah dikenakan caj. X) Data backup service — Perkhidmatan ini tidak disebut dalam perbualan. X) System update assistance — Perkhidmatan ini tidak disebut dalam perbualan.

Soalan berkaitan