TOEIC Listening Part 3 — Soalan

Petikan

Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.

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Soalan

What is the company refining to prevent future issues?

Pilihan

  1. A. Their invoicing system
  2. B. Their customer service protocols
  3. C. Their data backup procedure ✓
  4. D. Their premium service offerings

Jawapan

C. Their data backup procedure

Penjelasan

📖 Terjemahan Bacaan — Wanita: Terima kasih kerana menghubungi TechSolutions, saya Sarah. Ada boleh saya bantu? Lelaki: Hai Sarah, nama saya John Smith. Saya telefon mengenai nombor invois 789-B. Saya menerimanya hari ini, dan nampaknya ada ketidakseragaman. Saya telah dikenakan bayaran untuk perkhidmatan storan awan premium, tetapi saya hanya mendaftar pakej asas. Wanita: Oh, saya faham. Biar saya semak akaun anda. Bolehkah anda sahkan alamat e-mel yang dikaitkan dengan akaun anda? Lelaki: Ia john.smith@email.com. Wanita: Terima kasih, Encik Smith. Saya telah menemui akaun anda. Saya lihat anda memang dikenakan bayaran untuk perkhidmatan premium. Saya amat memohon maaf
📝 Sebab jawapan ini betul — Kerana lelaki itu secara eksplisit menyatakan bahawa dia "hanya mendaftar pakej asas" tetapi dikenakan bayaran untuk "perkhidmatan storan awan premium", syarikat itu perlu menyemak cara perkhidmatan premium itu ditawarkan yang telah salah dikenakan bayaran. Oleh itu, "Their premium service offerings" (Tawaran perkhidmatan premium mereka) adalah jawapan yang betul.
💡 Petua hari peperiksaan — Dalam dialog Part 3, apabila penceramah menunjukkan masalah, selalunya akan ada soalan tentang penyelesaian atau penambahbaikan yang bakal datang. Apabila anda mendengar lelaki itu menyebut "discrepancy" (ketidakseragaman), dengarkan dengan teliti perkara yang perlu diperbaiki oleh syarikat.
📊 Analisis pilihan salah — X) Their invoicing system (Sistem invois mereka) — Lelaki itu tidak secara langsung menunjukkan kesilapan pada sistem invois, hanya menyatakan bahawa dia salah dikenakan bayaran untuk "perkhidmatan premium". X) Their customer service protocols (Protokol perkhidmatan pelanggan mereka) — Tiada aduan mengenai perkhidmatan pelanggan yang disebut. Perbualan itu tertumpu pada kesilapan invois. X) Their data backup procedure (Prosedur sandaran data mereka) — Ini adalah topik yang sama sekali tidak berkaitan dengan kandungan perbualan.

Soalan berkaitan