TOEIC Listening Part 3 — Soalan

Petikan

Man: Thank you for calling TechSupport. This is John. How can I help you?
Woman: Hello John. I'm calling about a serious issue with the software update I installed yesterday. My main project file seems to be corrupted.
Man: Oh, I'm very sorry to hear that. Can you describe what happened?
Woman: Well, after the update finished, I tried to open my project file, and I received an error message stating it was unreadable. I've tried everything, but it's completely inaccessible.
Man: I understand. This sounds like it might be related to the update. Did you happen to perform a data backup procedure recently?
Woman: I did back up my data last week, thankfully. Is there a way to restore from that backup?
Man: Absolutely. That's precisely what the backup is for. We can guide you through the restoration process. It should recover your file to its state from last week. Can you confirm your customer ID?
Woman: Yes, it’s 789-WXYZ.

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Soalan

What information does John ask for at the end of the call?

Pilihan

  1. A. The file name
  2. B. The software version
  3. C. The customer ID ✓
  4. D. The backup date

Jawapan

C. The customer ID

Penjelasan

📖 Terjemahan petikan — Lelaki: Terima kasih kerana menghubungi TechSupport. Saya John. Ada apa-apa yang boleh saya bantu? Wanita: Helo John. Saya menelefon tentang isu serius dengan kemas kini perisian yang saya pasang semalam. Fail projek utama saya kelihatan rosak.
📝 Rasional jawapan — Wanita itu dengan jelas menyatakan "Fail projek utama saya kelihatan rosak" (My main project file seems to be corrupted). Lelaki itu bertanya, "Adakah anda kebetulan melakukan prosedur sandaran data?" (Did you happen to perform a data backup procedure r), yang membawa kepada pertanyaan tarikh sandaran pada akhir perbualan.
💡 Petua hari ujian — Dalam Bahagian 3, dengarkan dengan teliti sehingga tamat untuk mengetahui siapa yang meminta maklumat tambahan. Terutamanya, soalan terakhir selalunya menjadi kunci untuk memahami maklumat utama.
📊 Analisis pilihan salah —
X) Nama fail — Tiada sebutan nama fail dalam petikan.
X) Versi perisian — Tiada sebutan versi perisian dalam petikan.
X) ID pelanggan — Tiada sebutan ID pelanggan dalam petikan.

Soalan berkaitan