TOEIC Reading Part 6 — Petikan
Petikan
MEMORANDUM
TO: All Staff
FROM: Management
DATE: October 26, 2023
SUBJECT: Urgent Product Recall - Model X Blender
This memo is to officially inform all employees about a voluntary recall of our Model X Blender, effective immediately. Recent quality control checks have identified a potential issue with the motor assembly that could pose a safety risk. We have received a small number of customer complaint handling inquiries regarding overheating, which prompted this immediate action.
All departments are requested to cease all sales and distribution of the Model X Blender immediately. Please ensure all in-store displays are removed and online listings are deactivated. Further instructions for handling existing inventory and processing returns will be provided by the end of the day. We apologize for any inconvenience this may cause and appreciate your prompt cooperation. We need to ensure our customers are [1] about the situation and that we handle their concerns with the utmost professionalism.
[2] This situation is regrettable, but our commitment to product safety and customer satisfaction remains our top priority. Please direct any immediate customer inquiries to the Customer Service Department. Detailed procedures for processing returns and exchanges will follow shortly. Ensuring smooth customer complaint handling is vital during this period.
Thank you for your immediate attention to this crucial matter.