TOEIC Reading Part 6 — Petikan

Petikan

Dear Mr. Thompson,

[1] We sincerely regret any inconvenience this may have caused. Upon reviewing your account, it appears the unscheduled outage on October 26th temporarily affected internet service in your area. While these occurrences are rare, we understand the frustration they can cause.

To compensate for the disruption, we have applied a credit to your next billing cycle. This adjustment reflects our commitment to providing reliable service and ensuring customer satisfaction.

[2] Please be assured that our technical teams are continuously monitoring our network infrastructure to prevent similar incidents in the future. We value your business and appreciate your patience as we work to improve our services.

[3] Consequently, you should notice the adjustment on your statement. [4] Should you have any further questions or concerns, please do not hesitate to contact our customer service department at 1-800-555-0199.

Sincerely,

The Customer Relations Team

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