TOEIC Reading Part 6 — Petikan
Petikan
Dear Mr. Henderson, We are writing in response to your recent complaint regarding order #78952. We sincerely apologize for the issues you experienced with the product. We understand your frustration, especially concerning the delay in its arrival. To address this, we have already processed a replacement and expect it to be shipped within 24 hours. [1] we would like to offer you a 15% discount on your next purchase as a token of our apology. We value your business and hope this resolution meets your satisfaction. Sincerely, The Customer Service Team. P.S. We are excited about our upcoming product launch announcement next month and hope you will consider trying our new offerings.