TOEIC Listening Part 3 — မေးခွန်း

စာပိုဒ်

Man: IT Support, this is Mark speaking. How can I help?
Woman: Hi Mark, this is Sarah from Accounting. My computer has suddenly frozen, and I can't seem to do anything.
Man: Okay, Sarah. Let's try a simple restart first. Have you tried that?
Woman: Yes, I have, but it didn't resolve the issue. It’s still completely unresponsive.
Man: I see. It might be a software conflict or something more serious. I'll need to access your system remotely to diagnose it. Do you have any unsaved important work, especially regarding the new data backup procedure documents?
Woman: No, I saved everything right before it froze. Please go ahead with the remote access.

စာပိုဒ်အပြည့်အစုံ →

မေးခွန်း

Why did the woman call the IT department?

အဖြေများ

A. To report a lost file
B. To request new software
C. Because her computer isn't working ✓
D. To inquire about a data backup procedure

အဖြေမှန်

C. Because her computer isn't working

ရှင်းလင်းချက်

[KO]
📖 지문해석
IT 지원팀의 Mark가 전화를 받고, 회계팀의 Sarah가 컴퓨터가 갑자기 멈춰 아무것도 할 수 없다고 보고합니다. Mark는 재부팅을 시도했지만 문제가 해결되지 않자 원격 시스템 접속을 제안합니다.

📝 정답이유
Sarah는 "My computer has suddenly frozen, and I can't seem to do anything."라고 말하며 컴퓨터 문제 상황을 명확히 설명했습니다. 이것은 "Because her computer isn't working"이라는 선택지와 직접적으로 일치합니다.

💡 실전팁
Part 3에서 화자가 문제를 설명할 때, 'It's not working', 'It's frozen', 'I can't...' 와 같은 부정적인 상태를 나타내는 표현에 집중하면 문제의 원인을 빠르게 파악할 수 있습니다.

📊 오답분석
X) To report a lost file - 지문에서 파일 분실에 대한 언급은 전혀 없습니다.
X) To request new software - 새로운 소프트웨어 요청에 관한 내용은 대화에 포함되지 않았습니다.
X) To inquire about a data backup procedure - 데이터 백업 절차에 대한 문의는 Sarah가 컴퓨터 문제 해결 과정에서 언급된 것이지, 전화 통화의 주된 목적이 아닙니다.

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[JA]
📖 本文の和訳
ITサポートのマークが電話を取り、経理部のサラがコンピューターが突然フリーズして何もできないと報告しています。マークは再起動を試みるよう提案しますが、問題は解決せず、システムへのリモートアクセスが必要になります。

📝 正解理由
サラは「My computer has suddenly frozen, and I can't seem to do anything.」と述べており、コンピューターが機能しない状態を具体的に説明しています。これは、選択肢「Because her computer isn't working」と直接的に合致する情報です。

💡 実践的アドバイス
Part 3で、話者が問題点を説明する際、「It's not working」、「It's frozen」、「I can't...」のような否定的な状態を示す表現に注意を払うことで、問題の原因を素早く特定できます。

📊 不正解選択肢分析
X) To report a lost file - 紛失したファイルに関する言及は、本文中には一切ありません。
X) To request new software - 新しいソフトウェアを要求することについては、会話に含まれていませんでした。
X) To inquire about a data backup procedure - データバックアップ手順に関する質問は、コンピューターの問題解決の過程でサラによって言及されましたが、電話の主な目的ではありません。

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[TH]
📖 การแปลบทอ่าน
มาร์คจากฝ่ายสนับสนุนด้านไอทีรับโทรศัพท์ และซาร่าจากฝ่ายบัญชีโทรมาแจ้งว่าคอมพิวเตอร์ของเธอค้างกะทันหันและเธอทำอะไรไม่ได้เลย มาร์คแนะนำให้ลองรีสตาร์ท แต่เมื่อปัญหาไม่ได้รับการแก้ไข เขาเสนอให้เข้าถึงระบบจากระยะไกล

📝 เหตุผลที่เลือกคำตอบ
ซาร่าพูดว่า "My computer has suddenly frozen, and I can't seem to do anything." ซึ่งเป็นการอธิบายสถานการณ์ปัญหาของคอมพิวเตอร์อย่างชัดเจน นี่คือข้อมูลที่ตรงกับตัวเลือก "Because her computer isn't working" โดยตรง

💡 เคล็ดลับสำหรับวันสอบ
ใน Part 3 เมื่อผู้พูดอธิบายปัญหา ให้สังเกตวลีที่แสดงสภาวะเชิงลบ เช่น 'It's not working', 'It's frozen', 'I can't...' เพื่อให้สามารถระบุสาเหตุของปัญหาได้อย่างรวดเร็ว

📊 การวิเคราะห์ตัวเลือกที่ไม่ถูกต้อง
X) To report a lost file - ไม่มีการกล่าวถึงไฟล์สูญหายในบทอ่านเลย
X) To request new software - ไม่มีการกล่าวถึงการขอซอฟต์แวร์ใหม่ในการสนทนา
X) To inquire about a data backup procedure - การสอบถามเกี่ยวกับขั้นตอนการสำรองข้อมูลถูกกล่าวถึงโดยซาร่าในระหว่างกระบวนการแก้ไขปัญหาคอมพิวเตอร์ แต่ไม่ใช่จุดประสงค์หลักของการโทร

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[VI]
📖 Dịch đoạn văn
Mark từ bộ phận Hỗ trợ CNTT nhận điện thoại, và Sarah từ phòng Kế toán gọi đến báo rằng máy tính của cô ấy đột nhiên bị treo và cô ấy không thể làm gì được. Mark đề nghị thử khởi động lại, nhưng khi vấn đề không được giải quyết, anh ấy đề xuất truy cập hệ thống từ xa.

📝 Lý do chọn đáp án
Sarah nói: "My computer has suddenly frozen, and I can't seem to do anything." (Máy tính của tôi đột nhiên bị treo và tôi không thể làm gì được). Câu này mô tả rõ ràng tình trạng máy tính không hoạt động, khớp trực tiếp với lựa chọn "Because her computer isn't working" (Vì máy tính của cô ấy không hoạt động).

💡 Mẹo làm bài thi
Trong Phần 3, khi người nói mô tả vấn đề, hãy chú ý đến các cụm từ chỉ trạng thái tiêu cực như 'It's not working', 'It's frozen', 'I can't...' để nhanh chóng xác định nguyên nhân của sự cố.

📊 Phân tích lựa chọn sai
X) To report a lost file - Không hề có đoạn nào đề cập đến việc mất file trong đoạn hội thoại.
X) To request new software - Yêu cầu phần mềm mới không được đề cập đến trong cuộc trò chuyện.
X) To inquire about a data backup procedure - Việc hỏi về quy trình sao lưu dữ liệu được Sarah đề cập trong quá trình giải quyết sự cố máy tính, nhưng đó không phải là mục đích chính của cuộc gọi.

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[ID]
📖 Terjemahan Teks
Mark dari Dukungan IT menerima telepon, dan Sarah dari Akuntansi menelepon untuk melaporkan bahwa komputernya tiba-tiba macet dan dia tidak bisa melakukan apa pun. Mark menyarankan untuk mencoba restart, tetapi ketika masalah tidak terselesaikan, dia mengusulkan akses sistem jarak jauh.

📝 Alasan Memilih Jawaban Ini
Sarah menyatakan, "My computer has suddenly frozen, and I can't seem to do anything." yang secara jelas menjelaskan situasi masalah komputer. Ini secara langsung cocok dengan pilihan "Because her computer isn't working" (Karena komputernya tidak berfungsi).

💡 Tip Hari Ujian
Di Bagian 3, ketika pembicara menjelaskan masalah, perhatikan frasa yang menunjukkan kondisi negatif seperti 'It's not working', 'It's frozen', 'I can't...' untuk dapat mengidentifikasi penyebab masalah dengan cepat.

📊 Analisis Pilihan Salah
X) To report a lost file - Tidak ada penyebutan tentang kehilangan file dalam teks.
X) To request new software - Permintaan perangkat lunak baru tidak disebutkan dalam percakapan.
X) To inquire about a data backup procedure - Pertanyaan tentang prosedur pencadangan data disebutkan oleh Sarah selama proses penyelesaian masalah komputer, tetapi bukan tujuan utama panggilan tersebut.

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[MS]
📖 Terjemahan Petikan
Mark dari Sokongan IT menjawab panggilan, dan Sarah dari Perakaunan menelefon untuk melaporkan bahawa komputernya tiba-tiba beku dan dia tidak dapat melakukan apa-apa. Mark mencadangkan untuk cuba mulakan semula, tetapi apabila masalah tidak dapat diselesaikan, dia mencadangkan akses sistem dari jauh.

📝 Sebab Jawapan Ini Dipilih
Sarah menyatakan, "My computer has suddenly frozen, and I can't seem to do anything." yang menjelaskan situasi masalah komputer dengan jelas. Ini bersesuaian secara langsung dengan pilihan "Because her computer isn't working" (Kerana komputernya tidak berfungsi).

💡 Petua Hari Peperiksaan
Dalam Bahagian 3, apabila penceramah menerangkan masalah, beri perhatian kepada frasa yang menunjukkan keadaan negatif seperti 'It's not working', 'It's frozen', 'I can't...' untuk dapat mengenal pasti punca masalah dengan cepat.

📊 Analisis Pilihan Salah
X) To report a lost file - Tiada sebutan tentang kehilangan fail dalam petikan.
X) To request new software - Permintaan perisian baharu tidak disebut dalam perbualan.
X) To inquire about a data backup procedure - Pertanyaan mengenai prosedur sandaran data disebut oleh Sarah semasa proses penyelesaian masalah komputer, tetapi ia bukan tujuan utama panggilan tersebut.

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[PT-BR]
📖 Tradução da Passagem
Mark, do Suporte de TI, atende uma ligação, e Sarah, do Departamento de Contabilidade, liga para relatar que seu computador travou de repente e ela não consegue fazer nada. Mark sugere tentar uma reinicialização, mas como o problema não é resolvido, ele propõe acesso remoto ao sistema.

📝 Motivo da Resposta Correta
Sarah afirma: "My computer has suddenly frozen, and I can't seem to do anything." (Meu computador travou de repente e não consigo fazer nada.), descrevendo claramente a situação do problema do computador. Isso corresponde diretamente à opção "Because her computer isn't working" (Porque o computador dela não está funcionando).

💡 Dica para o Dia da Prova
Na Parte 3, quando o falante descrever um problema, preste atenção a frases que indicam um estado negativo, como 'It's not working', 'It's frozen', 'I can't...' para identificar rapidamente a causa da falha.

📊 Análise das Opções Incorretas
X) To report a lost file - Não há menção sobre um arquivo perdido no diálogo.
X) To request new software - Solicitação de novo software não foi mencionada na conversa.
X) To inquire about a data backup procedure - A pergunta sobre o procedimento de backup de dados foi mencionada por Sarah durante o processo de resolução do problema do computador, mas não é o objetivo principal da ligação.

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[MY]
📖 ဘာသာပြန်ဆိုချက်
IT ပံ့ပိုးကူညီရေးဌာနမှ Mark က ဖုန်းခေါ်ဆိုမှုကို လက်ခံပြီး၊ စာရင်းကိုင်ဌာနမှ Sarah က သူမ၏ ကွန်ပျူတာ ရုတ်တရက် ပျက်သွားကြောင်းနှင့် ဘာမှ ဆောင်ရွက်၍ မရကြောင်း အစီရင်ခံရန် ဖုန်းခေါ်ဆိုခဲ့သည်။ Mark က ပြန်လည်စတင်ရန် အကြံပြုသော်လည်း ပြဿနာ မဖြေရှင်းနိုင်သဖြင့် သူက အဝေးမှ စနစ်ကို ဝင်ရောက်ခွင့်ပြုရန် ကမ်းလှမ်းသည်။

📝 အဖြေရွေးရခြင်းအကြောင်းရင်း
Sarah က "My computer has suddenly frozen, and I can't seem to do anything." ဟု ပြောကြားခဲ့ပြီး ကွန်ပျူတာ ပြဿနာ ဖြစ်ပေါ်နေသည့် အခြေအနေကို ရှင်းလင်းစွာ ဖော်ပြထားသည်။ ၎င်းသည် "Because her computer isn't working" (သူမ၏ ကွန်ပျူတာ အလုပ်မလုပ်သောကြောင့်) ဟူသော ရွေးချယ်မှုနှင့် တိုက်ရိုက် ကိုက်ညီပါသည်။

💡 စာမေးပွဲအတွက် အကြံပြုချက်
Part 3 တွင်၊ ပြောဆိုသူမှ ပြဿနာကို ရှင်းပြသောအခါ၊ 'It's not working', 'It's frozen', 'I can't...' စသည့် အပျက်သဘောဆောင်သော အခြေအနေများကို ဖော်ပြသည့် စကားစုများကို အာရုံစိုက်ပါ၊ ထို့မှသာ ပြဿနာ၏ အကြောင်းရင်းကို လျင်မြန်စွာ ခွဲခြားသိမြင်နိုင်မည်ဖြစ်သည်။

📊 မှားယွင်းသောရွေးချယ်မှုများ ခွဲခြမ်းစိတ်ဖြာ
X) To report a lost file - ဖိုင်ပျောက်ဆုံးမှုနှင့် ပတ်သက်၍ စကားပြောခန်းတွင် မည်သည့်အကြောင်းအရာမျှ မပါဝင်ပါ။
X) To request new software - အသစ်ဆော့ဖ်ဝဲလ် တောင်းခံခြင်းနှင့် ပတ်သက်၍ စကားဝိုင်းတွင် မပါဝင်ပါ။
X) To inquire about a data backup procedure - ဒေတာ တင်ရန် အစီအစဉ်နှင့် ပတ်သက်သော မေးခွန်းကို Sarah မှ ကွန်ပျူတာ ပြဿနာ ဖြေရှင်းရေး ကာလအတွင်း ပြောဆိုခဲ့သော်လည်း ဖုန်းခေါ်ဆိုမှု၏ အဓိက ရည်ရွယ်ချက် မဟုတ်ပါ။

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[ZH-TW]
📖 文章翻譯 —
男：IT支援，這裡是Mark。請問有什麼可以幫您的嗎？
女：您好Mark，我是會計部的Sarah。我的電腦突然當機了，好像什麼都做不了。
男：好的，Sarah。我們還是先嘗試簡單的重新啟動。您試過了嗎？
女：是的，我試過了，但沒有解決問題。它還是完全沒有回應。
男：我明白了。可能是軟體衝突或其他更嚴重的問題。我需要遠端存取您的系統來診斷。您有任何重要的未儲存工作嗎，特別是關於新的資料備份程序文件？
女：沒有，我剛剛存檔了。

📝 答案解析 —
正確答案是「因為她的電腦無法工作」。對話中，女性明確表示「My computer has suddenly frozen, and I can't seem to do anything.」（我的電腦突然當機了，好像什麼都做不了。）以及「It’s still completely unresponsive.」（它還是完全沒有回應。）這些句子直接說明了她的電腦出現了故障。

💡 應試技巧 —
當聽到對話開始時，注意聽角色的身份和他們說明遇到的問題。在這個例子中，女性的開場白「My computer has suddenly frozen」是直接的提示，表明她撥打IT部門電話的原因是電腦故障。

📊 錯誤選項分析 —
X) 報告遺失檔案 — 對話中沒有提到任何關於遺失檔案的資訊。
X) 要求新軟體 — 對方沒有提出安裝或要求新軟體的要求。
X) 詢問資料備份程序 — 雖然男方提到了「data backup procedure documents」，但女方打電話的主要原因並非詢問該程序，而是電腦故障。
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[EN]
📖 Passage Translation
Mark from IT Support takes a call, and Sarah from Accounting calls to report that her computer has suddenly frozen and she can't do anything. Mark suggests trying a restart, but when the issue isn't resolved, he proposes remote system access.

📝 Why This Answer Is Correct
Sarah states, "My computer has suddenly frozen, and I can't seem to do anything." This explicitly describes the malfunctioning state of her computer, directly aligning with the reason provided in the option "Because her computer isn't working."

💡 Test-day Tip
In Part 3, when a speaker is describing a problem, listen for negative state descriptions like 'It's not working,' 'It's frozen,' or 'I can't...' to quickly grasp the issue's cause.

📊 Wrong-Option Analysis
X) To report a lost file - There is no mention of a lost file in the dialogue.
X) To request new software - Requesting new software is not part of the conversation.
X) To inquire about a data backup procedure - While a data backup procedure is mentioned by Sarah, it's in the context of a potential data loss concern if the computer issue worsens, not the primary reason for her call.