TOEIC Listening Part 3 — Questão
Texto
Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.
Questão
How long will it take for the corrected amount to appear?
Alternativas
- A. 2-3 business days ✓
- B. By the end of the day
- C. Within one business day
- D. Approximately one week
Resposta correta
A. 2-3 business days
Explicação
📖 Tradução da Passagem — A conversa é entre Sarah da TechSolutions e o cliente John Smith. John está ligando sobre a fatura nº 789-B, indicando que foi cobrado pelo serviço de armazenamento em nuvem premium, embora ele tenha se inscrito apenas no pacote básico. Sarah verifica a conta e admite o erro na cobrança.
📝 Motivo da resposta — O homem aponta uma discrepância na fatura e a mulher confirma: "I do see that you were indeed charged for the premium service." A pergunta é "Quanto tempo levará para o valor corrigido aparecer?", referindo-se a quando o reembolso ou o ajuste da fatura ocorrerá. Embora a conversa não especifique um tempo exato, esta opção provavelmente se baseia no conhecimento geral de que correções de faturas geralmente levam de 2 a 3 dias úteis. This question relies on implicit, real-world knowledge about billing corrections.
💡 Dica para o dia da prova — Em diálogos sobre negócios/serviço ao cliente na Parte 3/4, fique atento a palavras-chave como 'error correction', 'refund', 'adjustment' e expressões de tempo (business days, within X days, by the end of...) pois elas aparecem com frequência.
📊 Análise das opções incorretas — X) By the end of the day — Não há menção na conversa de que o processamento será concluído no mesmo dia. X) Within one business day — Não há uma promessa de tempo específica dada. X) Approximately one week — Este é um período de tempo muito longo em comparação com o período normal de correção de erros de faturamento.