TOEIC Reading Part 6 — Texto

Texto

MEMORANDUM

To: All Retail Partners
From: Quality Control Department
Date: October 26
Subject: Urgent Product Recall: 'Everest Trekker' Backpack

Dear Retail Partners,

This memo is to inform you that effective immediately, our 'Everest Trekker' backpack (Model #ET-2023) is being [1] from all retail locations. This decision follows several customer reports detailing issues with the main zipper mechanism, which can unexpectedly fail, potentially causing inconvenience for our customers.

We understand the importance of product reliability and deeply regret any disruption this may cause to your sales and operations. Our top priority is ensuring customer satisfaction and safety. [2] Customers who have purchased this model are advised to return it to any authorized dealer for a full refund or exchange.

Hermitage Outdoor will cover all shipping costs associated with returning the affected products to our main distribution center. Please sort the recalled backpacks and prepare them for pickup by our logistics partner. [3] We appreciate your immediate cooperation in managing this recall efficiently. For questions, please contact our Partner Support team at partnersupport@hermitage.com.

Sincerely,
The Hermitage Outdoor Quality Control Team

[4]

Questão (4)