TOEIC Reading Part 6 — Texto
Texto
Dear Mr. Harrison, We are writing in response to your recent letter regarding the issue with the Model X blender you purchased on May 15th. We sincerely apologize for the inconvenience this has caused. Our records indicate that the unit was indeed faulty. We understand your frustration, especially given the upcoming [1]__________ events leading up to the annual shareholder meeting. We have already processed a replacement unit, which should arrive within 3-5 business days. You do not need to return the defective item. Thank you for your patience and understanding. Sincerely, The Customer Service Team