TOEIC 리스닝 파트 3 — 문제
지문
Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.
문제
How long will it take for the corrected amount to appear?
보기
- A. 2-3 business days ✓
- B. By the end of the day
- C. Within one business day
- D. Approximately one week
정답
A. 2-3 business days
해설
📖 지문해석 — 기술 지원 회사인 TechSolutions의 Sarah와 고객 John Smith의 통화 내용입니다. John은 청구서에 기본 요금제 대신 프리미엄 클라우드 스토리지 서비스 요금이 잘못 청구되었다고 항의합니다. Sarah는 계정을 확인하고 요금 오류를 인정합니다.
📝 정답이유 — 남자는 요금이 잘못 청구되었다고 말하고, 여자는 "I do see that you were indeed charged for the premium service."라고 말하며 요금 오류를 인정합니다. 질문은 "corrected amount"가 언제 나타날지에 대한 것으로, 이는 요금 환불 또는 조정 시점을 묻는 것입니다. 비록 이 대화에서는 구체적인 시점이 언급되지 않았지만, 일반적으로 청구 오류 수정에는 2-3 영업일이 소요된다는 점을 바탕으로 선택된 것으로 보입니다. This question relies on implicit, real-world knowledge about billing corrections.
💡 실전팁 — Part 3/4에서 비즈니스/고객 서비스 관련 대화가 나오면, 'error correction', 'refund', 'adjustment' 등의 키워드와 함께 시간 관련 표현 (business days, within X days, by the end of...)이 나올 가능성이 높으니 주의 깊게 들으세요.
📊 오답분석 — X) By the end of the day — 대화에서 당일까지 처리가 완료된다는 언급이 없습니다. X) Within one business day — 명확한 시간 약속이 없습니다. X) Approximately one week — 너무 긴 시간으로, 일반적인 청구 오류 수정 기간보다 깁니다.