TOEIC 리스닝 파트 3 — 문제
지문
Man: Hi IT support, this is Mark from Accounting. I can't print anything.
Woman: Okay, Mark. Can you tell me what the printer screen says?
Man: It says "Printer Offline". I've tried restarting my computer, but it didn't help.
Woman: Let me check from here. Ah, it looks like the network cable was accidentally unplugged.
Man: Really? I didn't even know we were getting company merger news today. That might be why things are a bit chaotic.
Woman: It's possible. I'll send a remote command to reconnect it now. You should be able to print in a minute.
Man: Thanks so much!
문제
How will IT support fix the issue?
보기
- A. By replacing the printer
- B. By restarting the caller's computer
- C. By remotely reconnecting the printer ✓
- D. By sending a technician to the office
정답
C. By remotely reconnecting the printer
해설
[KO]
📖 지문해석 — 회계팀의 Mark가 프린터에 문제가 생겨 IT 지원팀에 전화합니다. 프린터 화면에 "Printer Offline"이라고 표시되며 컴퓨터를 재시작해도 해결되지 않았습니다. IT 지원팀 직원은 네트워크 케이블이 우연히 뽑혔다는 것을 확인하고, 원격 명령으로 다시 연결하여 곧 프린트할 수 있을 것이라고 안내합니다.
📝 정답이유 — 여성 IT 지원 담당자가 "I'll send a remote command to reconnect it now. You should be able to print in a minute."라고 말하며 문제를 해결할 방법을 명확히 설명합니다. 이는 선택지 'By remotely reconnecting the printer'와 일치하며, 'remote command'와 'reconnect'라는 단어가 결정적인 단서입니다.
💡 실전팁 — Part 3에서는 대화에서 문제 상황 발생 후, 해결책을 제시하는 부분을 주의 깊게 들어야 합니다. 특히 'fix', 'solve', 'repair'와 같은 단어 뒤에 나오는 해결 방법을 파악하는 것이 중요합니다.
📊 오답분석 —
X) By replacing the printer — 프린터 교체에 대한 언급이 전혀 없습니다.
X) By restarting the caller's computer — 남성 발화자가 이미 컴퓨터를 재시작했다고 언급했지만, 이것이 해결책이 아닙니다.
X) By sending a technician to the office — IT 지원팀이 직접 방문한다는 내용은 대화에 없습니다.
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[JA]
📖 本文の和訳 — 会計課のマークさんが、印刷ができない問題でITサポートに電話をかけてきました。プリンターの画面には「Printer Offline」と表示されており、コンピューターを再起動しても解決しませんでした。ITサポート担当者は、ネットワークケーブルが誤って抜かれていたことを確認し、リモートコマンドで再接続すれば、すぐに印刷できるようになると伝えています。
📝 정답이유 — 女性のITサポート担当者は、「I'll send a remote command to reconnect it now. You should be able to print in a minute.」と述べており、問題解決の方法を明確に説明しています。これは選択肢「By remotely reconnecting the printer」と一致し、「remote command」と「reconnect」という単語が決定的な手がかりとなります。
💡 실전팁 — Part 3では、問題提起の後に提示される解決策に注目しましょう。「fix」、「solve」、「repair」といった動詞の後に続く具体的な解決方法を聞き取る練習をすると効果的です。
📊 오답분석 —
X) By replacing the printer — プリンターの交換については一切言及されていません。
X) By restarting the caller's computer — 男性発話者は既にコンピューターを再起動したと述べていますが、それが解決策ではありません。
X) By sending a technician to the office — ITサポート担当者が直接オフィスに訪問するという内容は会話にありません。
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[TH]
📖 การแปลบทอ่าน — Mark จากฝ่ายบัญชีโทรหาฝ่ายสนับสนุนด้านไอทีเนื่องจากมีปัญหาในการพิมพ์ หน้าจอเครื่องพิมพ์แสดง "Printer Offline" และการรีสตาร์ทคอมพิวเตอร์ก็ไม่ช่วย เจ้าหน้าที่ฝ่ายสนับสนุนด้านไอทีตรวจสอบพบว่าสายเคเบิลเครือข่ายถูกถอดออกโดยไม่ได้ตั้งใจ และแจ้งว่าจะส่งคำสั่งระยะไกลเพื่อเชื่อมต่อใหม่ ซึ่งจะทำให้สามารถพิมพ์ได้ในไม่ช้า
📝 정답이유 — เจ้าหน้าที่ฝ่ายสนับสนุนด้านไอทีที่เป็นผู้หญิงกล่าวว่า "I'll send a remote command to reconnect it now. You should be able to print in a minute." ซึ่งเป็นการอธิบายวิธีแก้ปัญหาอย่างชัดเจน ตรงกับตัวเลือก "By remotely reconnecting the printer" โดยคำว่า "remote command" และ "reconnect" เป็นคำบอกใบ้ที่สำคัญ
💡 실전TEST — ใน Part 3 ส่วนที่สำคัญคือการฟังส่วนที่นำเสนอวิธีแก้ไขปัญหาหลังจากมีการกล่าวถึงสถานการณ์ปัญหา การฟังคำว่า 'fix', 'solve', 'repair' และตามด้วยวิธีแก้ไขที่เฉพาะเจาะจงจะช่วยให้ตอบคำถามได้
📊 오답분석 —
X) By replacing the printer — ไม่มีการกล่าวถึงการเปลี่ยนเครื่องพิมพ์
X) By restarting the caller's computer — ชายผู้โทรแจ้งได้กล่าวว่าเขาได้รีสตาร์ทคอมพิวเตอร์แล้ว แต่นั่นไม่ใช่การแก้ไขปัญหา
X) By sending a technician to the office — ไม่มีส่วนใดในบทสนทนาที่กล่าวถึงการส่งเจ้าหน้าที่เทคนิคไปยังสำนักงาน
---
[VI]
📖 Dịch đoạn văn — Mark từ bộ phận kế toán gọi cho bộ phận hỗ trợ IT vì không thể in được. Màn hình máy in hiển thị "Printer Offline" và việc khởi động lại máy tính không giúp ích gì cho anh ấy. Nhân viên hỗ trợ IT kiểm tra và phát hiện ra rằng cáp mạng đã vô tình bị rút ra. Họ thông báo rằng sẽ gửi một lệnh từ xa để kết nối lại và anh ấy sẽ có thể in trong vòng một phút.
📝 Lý do chọn đáp án — Nhân viên hỗ trợ IT nữ nói rõ: "I'll send a remote command to reconnect it now. You should be able to print in a minute." Điều này giải thích cách giải quyết vấn đề một cách rõ ràng, khớp với lựa chọn "By remotely reconnecting the printer". Các từ khóa "remote command" và "reconnect" là những manh mối quyết định.
💡 Mẹo làm bài thi — Trong Part 3, hãy chú ý đến phần đưa ra giải pháp sau khi tình huống vấn đề được nêu ra. Việc nắm bắt các giải pháp cụ thể sau các từ như 'fix', 'solve', 'repair' sẽ rất hữu ích.
📊 Phân tích lựa chọn sai —
X) By replacing the printer — Không có đề cập nào về việc thay thế máy in.
X) By restarting the caller's computer — Người gọi nam đã đề cập rằng anh ấy đã khởi động lại máy tính, nhưng đó không phải là giải pháp.
X) By sending a technician to the office — Không có thông tin nào trong cuộc trò chuyện nói về việc cử kỹ thuật viên đến văn phòng.
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[ID]
📖 Terjemahan Teks — Mark dari Akuntansi menghubungi dukungan IT karena dia tidak bisa mencetak. Layar printer menunjukkan "Printer Offline" dan me-restart komputernya tidak membantu. Staf IT memeriksa dan menemukan bahwa kabel jaringan tidak sengaja tercabut. Mereka menginformasikan bahwa mereka akan mengirimkan perintah jarak jauh untuk menyambungkannya kembali, dan Mark seharusnya bisa mencetak dalam satu menit.
📝 Alasan jawaban — Staf IT wanita menyatakan, "I'll send a remote command to reconnect it now. You should be able to print in a minute." Ini secara jelas menjelaskan cara menyelesaikan masalah, cocok dengan pilihan "By remotely reconnecting the printer". Kata-kata kunci "remote command" dan "reconnect" adalah petunjuk yang menentukan.
💡 Tips Tes — Di Part 3, perhatikan bagian yang mengusulkan solusi setelah situasi masalah disebutkan. Memahami solusi spesifik setelah kata-kata seperti 'fix', 'solve', 'repair' akan sangat membantu.
📊 Analisis pilihan salah —
X) By replacing the printer — Tidak ada penyebutan tentang penggantian printer.
X) By restarting the caller's computer — Penelepon pria menyebutkan bahwa dia sudah me-restart komputernya, tetapi itu bukan solusi.
X) By sending a technician to the office — Tidak ada informasi dalam percakapan yang menyebutkan pengiriman teknisi ke kantor.
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[MS]
📖 Terjemahan Petikan — Mark dari Perakaunan menghubungi sokongan IT kerana dia tidak dapat mencetak. Skrin pencetak menunjukkan "Printer Offline" dan memulakan semula komputernya tidak membantu. Kakitangan IT menyemak dan mendapati bahawa kabel rangkaian tidak sengaja tercabut. Mereka memaklumkan bahawa mereka akan menghantar arahan jarak jauh untuk menyambungkannya semula, dan Mark sepatutnya dapat mencetak dalam masa seminit.
📝 Sebab pilihan — Kakitangan IT wanita menyatakan, "I'll send a remote command to reconnect it now. You should be able to print in a minute." Ini dengan jelas menerangkan cara menyelesaikan masalah, sepadan dengan pilihan "By remotely reconnecting the printer". Kata kunci "remote command" dan "reconnect" adalah petunjuk yang menentukan.
💡 Petua Ujian — Dalam Bahagian 3, beri perhatian kepada bahagian yang mengemukakan penyelesaian selepas situasi masalah disebut. Memahami penyelesaian khusus selepas kata-kata seperti 'fix', 'solve', 'repair' akan sangat membantu.
📊 Analisis pilihan salah —
X) By replacing the printer — Tiada sebutan tentang penggantian pencetak.
X) By restarting the caller's computer — Pemanggil lelaki menyebutkan bahawa dia telah memulakan semula komputernya, tetapi itu bukanlah penyelesaiannya.
X) By sending a technician to the office — Tiada maklumat dalam perbualan yang menyebutkan penghantaran juruteknik ke pejabat.
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[PT-BR]
📖 Tradução da Passagem — Mark, da Contabilidade, entra em contato com o suporte de TI porque não consegue imprimir. A tela da impressora mostra "Printer Offline" e reiniciar seu computador não ajudou. O pessoal de TI verifica e descobre que o cabo de rede foi acidentalmente desconectado. Eles informam que enviarão um comando remoto para reconectá-lo, e Mark deverá conseguir imprimir em um minuto.
📝 Razão da resposta — A funcionária de suporte de TI diz: "I'll send a remote command to reconnect it now. You should be able to print in a minute." Isso explica claramente como o problema será resolvido, correspondendo à opção "By remotely reconnecting the printer". As palavras-chave "remote command" (comando remoto) e "reconnect" (reconectar) são pistas determinantes.
💡 Dica de Teste — Na Parte 3, preste atenção à parte que propõe a solução após a situação do problema ser mencionada. Compreender as soluções específicas após palavras como 'fix', 'solve', 'repair' será muito útil.
📊 Análise de opções incorretas —
X) By replacing the printer — Não há menção sobre a substituição da impressora.
X) By restarting the caller's computer — O interlocutor masculino mencionou que já reiniciou seu computador, mas essa não é a solução.
X) By sending a technician to the office — Não há informação na conversa que mencione o envio de um técnico para o escritório.
---
[MY]
📖 ဘာသာပြန်စာသား — စာရင်းကိုင်ဌာနမှ Mark သည် ပရင်တာကို မသုံးနိုင်၍ IT ပံ့ပိုးကူညီရေးဌာနသို့ ဆက်သွယ်ပါသည်။ ပရင်တာ မျက်နှာပြင်ပေါ်တွင် "Printer Offline" ဟု ပြသနေပြီး သူ၏ ကွန်ပျူတာကို ပြန်လည်စတင်သော်လည်း မအောင်မြင်ပါ။ IT ဝန်ထမ်းများက စစ်ဆေးပြီးနောက် ကွန်ရက်ကြိုးကို မတော်တဆ ပလပ်ဖြုတ်ခံထားရကြောင်း တွေ့ရှိခဲ့သည်။ သူတို့သည် ကြိုးကို ပြန်လည်ချိတ်ဆက်ရန် အဝေးမှ အမိန့်တစ်ခု ပေးပို့မည်ဖြစ်ပြီး မကြာမီ Mark မှ ပရင်တာကို အသုံးပြုနိုင်မည်ဟု အကြောင်းကြားထားသည်။
📝 အဖြေခိုင်လုံမှု — အမျိုးသမီး IT ပံ့ပိုးကူညီရေးဝန်ထမ်းက "I'll send a remote command to reconnect it now. You should be able to print in a minute." ဟု ပြောကြားခဲ့ပြီး ပြဿနာကို မည်သို့ ဖြေရှင်းမည်ကို ရှင်းလင်းစွာ ရှင်းပြထားသည်။ ၎င်းသည် "By remotely reconnecting the printer" ဟူသော ရွေးချယ်မှုနှင့် ကိုက်ညီပြီး "remote command" နှင့် "reconnect" ဟူသော စကားလုံးများသည် အဆုံးအဖြတ်ပေးသည့် အချက်များဖြစ်သည်။
💡 စာမေးပွဲအတွက် အကြံပြုချက် — အပိုင်း 3 တွင် ပြဿနာ အခြေအနေကို ပြောပြပြီးနောက် အဆိုပြုထားသော ဖြေရှင်းနည်းကို သတိပြုနားထောင်ပါ။ 'fix', 'solve', 'repair' စသည့် စကားလုံးများနောက်မှ လာသော တိကျသည့် ဖြေရှင်းနည်းများကို နားလည်ခြင်းသည် အလွန်အထောက်အကူပြုမည်။
📊 မှားယွင်းသော ရွေးချယ်မှုခွဲခြမ်းစိတ် —
X) By replacing the printer — ပရင်တာကို အစားထိုးခြင်းနှင့် ပတ်သက်၍ မည်သည့်အကြောင်းအရာမှ မပါဝင်ပါ။
X) By restarting the caller's computer — ဖုန်းခေါ်သူအမျိုးသားက သူ၏ကွန်ပျူတာကို ပြန်လည်စတင်ခဲ့ကြောင်း ပြောခဲ့သော်လည်း ၎င်းသည် ဖြေရှင်းနည်းမဟုတ်ပါ။
X) By sending a technician to the office — အလုပ်သို့ နည်းပညာရှင်တစ်ဦးစေလွှတ်ခြင်းနှင့် ပတ်သက်၍ ဆွေးနွေးခန်းတွင် မည်သည့်အချက်အလက်မှ မပါဝင်ပါ။
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[ZH-TW]
📖 文章翻譯 —
男：您好，IT支援嗎？我是會計部的Mark。我什麼都印不出來。
女：好的，Mark。可以告訴我印表機螢幕上顯示什麼嗎？
男：它顯示「印表機離線」。我試著重新啟動電腦，但沒有幫助。
女：請讓我從這裡檢查一下。啊，看起來網路線被意外拔掉了。
男：真的嗎？我今天根本不知道會有公司合併的消息。也許這就是為什麼事情有點混亂。
女：有可能。我現在會發送一個遠端指令來重新連線。您一分鐘內應該就能列印了。
男：非常感謝！
📝 答案解析 —
正確答案是「By remotely reconnecting the printer」。對話中，IT支援代表（女）說：「I'll send a remote command to reconnect it now.」這句話明確指出她將透過遠端指令重新連線印表機，這與選項「By remotely reconnecting the printer」完全吻合。Mark提到電腦重啟無效，而IT代表發現網路線被拔掉，因此主要解決方式是遠端操作，而非實際到場或替換設備。
💡 應試技巧 —
聽辨關鍵動詞與受詞：當聽到IT支援人員提到「send a remote command to reconnect」，應立即聯想到這是解決問題的方法，與選項中的「remotely reconnecting」直接對應，不用過度解讀其他細節。
📊 錯誤選項分析 —
X) By replacing the printer — IT支援並未提及需要更換印表機。
X) By restarting the caller's computer — Mark已嘗試過此方法但無效，IT人員也未建議再次執行。
X) By sending a technician to the office — IT人員表示能夠透過遠端指令解決，未提及需要派技術人員到場。
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[EN]
📖 Passage translation — Mark from Accounting contacts IT support because he can't print. The printer screen says "Printer Offline" and restarting his computer hasn't helped. The IT support person checks and finds that the network cable was accidentally unplugged. They inform him they will send a remote command to reconnect it, and he should be able to print in a minute.
📝 Why this answer — The female IT support person states, "I'll send a remote command to reconnect it now. You should be able to print in a minute." This clearly explains how the issue will be fixed, matching the option "By remotely reconnecting the printer." The clue words "remote command" and "reconnect" are decisive.
💡 Test-day tip — In Part 3, pay close attention to the part where a solution is proposed after a problem situation is mentioned. Understanding the specific solutions following words like 'fix', 'solve', 'repair' will be very helpful.
📊 Wrong-option analysis —
X) By replacing the printer — There is no mention of replacing the printer.
X) By restarting the caller's computer — The male caller mentioned he already restarted his computer, but that was not the solution.
X) By sending a technician to the office — There is no information in the conversation mentioning sending a technician to the office.