TOEIC 리스닝 파트 3 — 문제
지문
Man: Hi, Ms. Evans. Thanks for taking my call. I wanted to discuss the renewal for our office maintenance contract.
Woman: Of course, Mr. Chen. We received your proposal. Some of the terms seem a bit higher than anticipated, particularly the rates for the specialized equipment servicing.
Man: I understand your concern. We've incorporated updated costs for parts and specialized labor, which accounts for the increase. However, we are open to negotiation on the overall package. Perhaps we could look at a longer commitment period in exchange for a slight reduction in the monthly retainer?
Woman: A longer commitment is something we could consider, especially given the upcoming elevator maintenance closure next month. We'll need reliable service during that period. What kind of reduction are you thinking of?
Man: We could potentially reduce the monthly retainer by 5% if you commit to a three-year term. We'd also like to discuss adding comprehensive HVAC servicing to the package, which is a new offering we're very excited about.
Woman: HVAC servicing wasn't in the original scope. Let me review this with my team, particularly the details about the elevator maintenance closure and how your extended coverage would apply. Can you send over a revised quote reflecting the 5% reduction for a three-year term and the HVAC details?
Man: Absolutely. I'll send that over by the end of the day. We value your business and are keen to find a mutually agreeable solution.
문제
What does the woman express concern about regarding the proposal?
보기
- A. The length of the contract term
- B. The cost of specialized equipment servicing ✓
- C. The inclusion of HVAC services
- D. The reliability during the elevator maintenance closure
정답
B. The cost of specialized equipment servicing
해설
📖 지문해석 — 남성: 안녕하세요, 에반스 씨. 전화 받아주셔서 감사합니다. 사무실 유지보수 계약 갱신에 대해 논의하고 싶었습니다. 여성: 물론이죠, 첸 씨. 제안서를 받았습니다. 일부 조건이 예상보다 다소 높은 것 같습니다. 특히 전문 장비 서비스 요금이 더 그렇습니다.
📝 정답이유 — 여성은 "Some of the terms seem a bit higher than anticipated, particularly the rates for the specialized equipment servicing."라고 말하며 제안서의 내용 중 일부 조건, 구체적으로 'specialized equipment servicing'(전문 장비 서비스) 비용이 예상보다 높다는 점을 우려하고 있음을 명확히 표현합니다.
💡 실전팁 — Part 3에서는 'concern', 'worried', 'troubled'와 같이 우려를 나타내는 단어나 이를 내포하는 표현에 주목하세요. 대화의 절반 이상을 듣지 않아도 관련 어휘가 나오면 정답을 고를 수 있습니다.
📊 오답분석 — X) The length of the contract term — 남성이 제안한 계약 기간 연장 가능성은 언급되었으나, 여성이 직접적으로 우려를 표명한 부분은 아닙니다. X) The inclusion of HVAC services — HVAC 서비스 포함 여부는 대화에 전혀 언급되지 않았습니다. X) The reliability during the elevator maintenance closure — 엘리베이터 유지보수 중단 시 신뢰성에 대한 내용은 언급되지 않았습니다.