TOEIC 리스닝 파트 3 — 문제

지문

Man: Hi, Ms. Evans. Thanks for taking my call. I wanted to discuss the renewal for our office maintenance contract.
Woman: Of course, Mr. Chen. We received your proposal. Some of the terms seem a bit higher than anticipated, particularly the rates for the specialized equipment servicing.
Man: I understand your concern. We've incorporated updated costs for parts and specialized labor, which accounts for the increase. However, we are open to negotiation on the overall package. Perhaps we could look at a longer commitment period in exchange for a slight reduction in the monthly retainer?
Woman: A longer commitment is something we could consider, especially given the upcoming elevator maintenance closure next month. We'll need reliable service during that period. What kind of reduction are you thinking of?
Man: We could potentially reduce the monthly retainer by 5% if you commit to a three-year term. We'd also like to discuss adding comprehensive HVAC servicing to the package, which is a new offering we're very excited about.
Woman: HVAC servicing wasn't in the original scope. Let me review this with my team, particularly the details about the elevator maintenance closure and how your extended coverage would apply. Can you send over a revised quote reflecting the 5% reduction for a three-year term and the HVAC details?
Man: Absolutely. I'll send that over by the end of the day. We value your business and are keen to find a mutually agreeable solution.

지문 전체 보기 →

문제

What does the man suggest to make the deal more amenable?

보기

  1. A. Adding HVAC servicing to the contract
  2. B. Increasing the monthly retainer
  3. C. Extending the contract duration ✓
  4. D. Reducing the scope of specialized services

정답

C. Extending the contract duration

해설

📖 지문해석 — 남자는 사무실 유지보수 계약 갱신에 대해 논의하기 위해 전화했다고 말합니다. 여자는 제안서의 일부 조건, 특히 특수 장비 서비스 요금이 예상보다 높다고 언급합니다. 남자는 비용이 업데이트되었음을 인정하지만, 전체 패키지에 대해 협상할 의사가 있으며, 더 긴 계약 기간과 월 고정료 약간의 할인을 제안합니다.
📝 정답이유 — 남자는 "Perhaps we could look at a longer commitment period in exchange for a slight reduction in the monthly retainer?" 라고 말하며 계약 기간 연장과 월 고정료 인하를 맞바꾸는 것을 제안합니다. 이는 옵션 3번 'Extending the contract duration'과 정확히 일치합니다.
💡 실전팁 — Part 3에서는 제안이나 요청을 나타내는 표현에 주목하세요. 'suggest', 'propose', 'offer', 'recommend'와 같은 동사나 'Perhaps we could...'와 같은 제안적 어조의 문장이 핵심 단서가 될 수 있습니다.
📊 오답분석
X) Adding HVAC servicing to the contract — 지문에서 HVAC 서비스 추가에 대한 언급은 전혀 없습니다.
X) Increasing the monthly retainer — 남자는 오히려 월 고정료 'reduction'(감소)을 제안하고 있습니다.
X) Reducing the scope of specialized services — 남자는 특수 장비 서비스 요금 인상의 이유를 설명했지, 서비스 범위를 줄이자고 제안하지 않았습니다.

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