TOEIC 리스닝 파트 3 — 문제

지문

Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.

지문 전체 보기 →

문제

What service was the customer incorrectly charged for?

보기

  1. A. Basic cloud storage
  2. B. Premium cloud storage ✓
  3. C. Data backup service
  4. D. System update assistance

정답

B. Premium cloud storage

해설

📖 지문해석 — 남성: 안녕하세요, Sarah. 저는 John Smith라고 합니다. 789-B 송장에 대해 전화드렸습니다. 오늘 받았는데, 차이가 있는 것 같습니다. 저는 프리미엄 클라우드 스토리지 서비스에 요금이 부과되었는데, 저는 기본 패키지만 신청했습니다. 여성: 아, 알겠습니다. 계정을 찾아보겠습니다. 계정에 연결된 이메일 주소를 확인해 주시겠어요? 남성: john.smith@email.com입니다. 여성: 감사합니다, Smith 씨. 계정을 찾았습니다. 프리미엄 서비스에 요금이 부과된 것을 확인했습니다.
📝 정답이유 — 남성은 명확하게 "I was charged for the premium cloud storage service, but I only signed up for the basic package."라고 말하며, 자신이 기본 서비스만 신청했음에도 프리미엄 서비스 요금이 부과되었다고 지적하고 있습니다. 따라서 'Premium cloud storage'가 잘못 청구된 서비스입니다.
💡 실전팁 — Part 3 대화에서는 문제에서 묻는 '잘못된 것'이나 '불만 사항'을 정확히 파악하는 것이 중요합니다. 남성이 "discrepancy" (차이)라고 언급하면서 구체적으로 어떤 서비스에 대해 불만을 제기하는지 귀 기울여 들으세요.
📊 오답분석 — X) Basic cloud storage — 남성이 신청한 서비스로, 잘못 청구된 것이 아닙니다. X) Data backup service — 대화에서 언급되지 않은 서비스입니다. X) System update assistance — 대화에서 언급되지 않은 서비스입니다.

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