TOEIC 리스닝 파트 3 — 문제
지문
Woman: Thank you for calling SkyHigh Airlines, this is Sarah. How may I assist you?
Man: Hello Sarah, my name is John Smith, and I just arrived on flight SH456 from London. I believe there's been a mix-up with my luggage.
Woman: Oh, I'm very sorry to hear that, Mr. Smith. Could you describe the issue?
Man: Well, I collected my suitcase from the baggage claim, but when I got to my hotel, I realized it wasn't mine. It looks very similar, but the tag is different, and the contents are not what I packed.
Woman: I see. So you're saying you might have accidentally swapped bags with someone else at the carousel?
Man: It seems like it. The airline tag on the bag I have doesn't match my claim ticket. My actual bag is a dark blue hard-shell case, about 28 inches.
Woman: Okay, Mr. Smith. I've located your booking. We'll initiate a tracing process for your correct luggage immediately. Can you confirm the tag number on the bag you currently have?
Man: Yes, it's SH-LUG-7890. I hope my belongings are safe.
Woman: We'll do our utmost to retrieve your bag swiftly. In the meantime, we can arrange for essential items to be provided if needed. Would you like to proceed with the lost luggage claim form now?
문제
What is the airline agent going to initiate?
보기
- A. A refund for the flight
- B. An investigation into the baggage handler
- C. A process to trace the correct luggage ✓
- D. Compensation for the hassle
정답
C. A process to trace the correct luggage
해설
📖 Passage Translation — Woman: Thank you for calling SkyHigh Airlines, this is Sarah. How may I assist you? Man: Hello Sarah, my name is John Smith, and I just arrived on flight SH456 from London. I believe there's been a mix-up with my luggage. Woman: Oh, I'm very sorry to hear that, Mr. Smith. Could you describe the issue? Man: Well, I collected my suitcase from the baggage claim, but when I got to my hotel, I realized it wasn't mine. It looks very similar, but the tag is different, and the contents are not what I packed. Woman: I see. So you're saying you might have accidentally swapped bags with someone else at...
📝 Why this answer — The man clearly explains that he collected his suitcase from baggage claim, but upon arriving at his hotel, he realized it wasn't his because the tag was different and the contents were incorrect. This implies he accidentally took someone else's bag, thus the airline needs to initiate a process to trace the correct luggage. Therefore, “A process to trace the correct luggage” is the most suitable answer.
💡 Test-day tip — In Part 3, grasping the context of the conversation is crucial. From the man's statements "mix-up with my luggage," "realized it wasn't mine," and "tag is different," you can infer this is a situation requiring the location of the correct luggage.
📊 Wrong-option analysis — X) A refund for the flight - A refund is not a direct result of the luggage mix-up and is not mentioned in the conversation. X) An investigation into the baggage handler - An investigation into the baggage handler is not an issue raised by the man and is not directly implied in the conversation. X) Compensation for the hassle - Compensation for the hassle may be discussed, but it is not the first action the airline would initiate in the current situation.