TOEIC 리스닝 파트 3 — 지문

지문

Man: IT Support, this is Mark speaking. How can I help?
Woman: Hi Mark, this is Sarah from Accounting. My computer has suddenly frozen, and I can't seem to do anything.
Man: Okay, Sarah. Let's try a simple restart first. Have you tried that?
Woman: Yes, I have, but it didn't resolve the issue. It’s still completely unresponsive.
Man: I see. It might be a software conflict or something more serious. I'll need to access your system remotely to diagnose it. Do you have any unsaved important work, especially regarding the new data backup procedure documents?
Woman: No, I saved everything right before it froze. Please go ahead with the remote access.

문제 (6)

• 문제 1: What is the topic of urgency for Sarah?
• 문제 2: Why did the woman call the IT department?
• 문제 3: What did the man suggest doing first?
• 문제 4: What does Sarah confirm she has done?
• 문제 5: What is the man concerned about?
• 문제 6: What does the man want to do next?