TOEIC 리스닝 파트 3 — 지문

지문

Woman: Thank you for calling OmniCorp Customer Service. My name is Sarah. How can I help you?
Man: Hello Sarah. I'm calling about order number 789-B. I received it this morning, and the main unit is cracked.
Woman: Oh, I'm very sorry to hear that, sir. Can you describe the damage?
Man: The casing around the power button is split. It looks like it might have been dropped during shipping.
Woman: I understand. We can definitely arrange for a replacement to be sent out immediately. Do you also have the fire drill schedule handy? We're supposed to review it today.
Man: Uh, no, I don't have that. I wasn't aware we needed to review it. But yes, please send a replacement. I'll send photos of the damage to your email.
Woman: Excellent. I've already processed the replacement order. You should receive it within three business days. And regarding the fire drill schedule, it was emailed to all staff yesterday. You can find it in your inbox.

문제 (6)

• 문제 1: When was the fire drill schedule sent to staff?
• 문제 2: Where can the man find the fire drill schedule?
• 문제 3: What does the man agree to do?
• 문제 4: What does the woman suggest doing about the damaged product?
• 문제 5: What is the main reason for the customer's call?
• 문제 6: What is the status of the customer's order replacement?