TOEIC Nghe Phần 3 — Câu hỏi
Đoạn văn
Woman: Thank you for calling TechSolutions, this is Sarah. How may I help you?
Mans: Hi Sarah, my name is John Smith. I'm calling about invoice number 789-B. I received it today, and there seems to be a discrepancy. I was charged for the premium cloud storage service, but I only signed up for the basic package.
Woman: Oh, I see. Let me pull up your account. Could you please confirm the email address associated with your account?
Mans: It's john.smith@email.com.
Woman: Thank you, Mr. Smith. I've found your account. I do see that you were indeed charged for the premium service. I sincerely apologize for this error. It seems like there was a glitch during the recent system update. We're still refining our data backup procedure to prevent such issues.
Mans: A glitch? So, I'm being charged for something I didn't order because of a system glitch?
Woman: To be clear, you were charged incorrectly. The premium service was added to your account in error. I will process a refund for the difference immediately. You should see the corrected amount reflected in your account within 2-3 business days. Would you like to retain the basic package?
Mans: Yes, please. Just make sure I'm only charged for that going forward.
Woman: Absolutely. I've adjusted your subscription to the basic package and initiated the refund. Again, I apologize for the inconvenience, Mr. Smith.
Mans: Alright. Thank you for resolving this, Sarah.
Woman: You're welcome. Please don't hesitate to call back if you have any further questions.
Câu hỏi
How long will it take for the corrected amount to appear?
Lựa chọn
- A. 2-3 business days ✓
- B. By the end of the day
- C. Within one business day
- D. Approximately one week
Đáp án
A. 2-3 business days
Giải thích
[KO]
📖 지문해석 — 기술 지원 회사인 TechSolutions의 Sarah와 고객 John Smith의 통화 내용입니다. John은 청구서에 기본 요금제 대신 프리미엄 클라우드 스토리지 서비스 요금이 잘못 청구되었다고 항의합니다. Sarah는 계정을 확인하고 요금 오류를 인정합니다.
📝 정답이유 — 남자는 요금이 잘못 청구되었다고 말하고, 여자는 "I do see that you were indeed charged for the premium service."라고 말하며 요금 오류를 인정합니다. 질문은 "corrected amount"가 언제 나타날지에 대한 것으로, 이는 요금 환불 또는 조정 시점을 묻는 것입니다. 비록 이 대화에서는 구체적인 시점이 언급되지 않았지만, 일반적으로 청구 오류 수정에는 2-3 영업일이 소요된다는 점을 바탕으로 선택된 것으로 보입니다. This question relies on implicit, real-world knowledge about billing corrections.
💡 실전팁 — Part 3/4에서 비즈니스/고객 서비스 관련 대화가 나오면, 'error correction', 'refund', 'adjustment' 등의 키워드와 함께 시간 관련 표현 (business days, within X days, by the end of...)이 나올 가능성이 높으니 주의 깊게 들으세요.
📊 오답분석 — X) By the end of the day — 대화에서 당일까지 처리가 완료된다는 언급이 없습니다. X) Within one business day — 명확한 시간 약속이 없습니다. X) Approximately one week — 너무 긴 시간으로, 일반적인 청구 오류 수정 기간보다 깁니다.
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[JA]
📖 本文の和訳 — TechSolutionsのサラと顧客のジョン・スミス氏の会話です。ジョン氏は、請求書に基本プランではなくプレミアム・クラウド・ストレージ・サービスの料金が誤って請求されていると指摘しています。サラ氏はアカウントを確認し、料金の誤りを認めます。
📝 정답이유 — 男性は料金の誤りを指摘しており、女性は「I do see that you were indeed charged for the premium service.」と述べて料金の誤りを認めています。質問は「修正された金額はいつ表示されますか？」であり、これは料金の返金または調整の時期を尋ねています。この会話では具体的な時期は言及されていませんが、請求エラーの修正には通常2～3営業日かかるという一般的な知識に基づいて選択されたと考えられます。This question relies on implicit, real-world knowledge about billing corrections.
💡 실전팁 — Part 3/4 のビジネス／カスタマーサービス関連の会話では、「error correction」、「refund」、「adjustment」といったキーワードとともに、時間に関連する表現（business days, within X days, by the end of...）が登場する可能性が高いので、注意して聞き取りましょう。
📊 오답분석 — X) By the end of the day — 会話の中で、その日のうちに処理が完了するという言及はありません。X) Within one business day — 明確な時間の約束はありません。X) Approximately one week — 一般的な請求エラー修正期間よりも長すぎます。
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[TH]
📖 การแปลบทอ่าน — บทสนทนาระหว่าง Sarah จาก TechSolutions กับลูกค้า John Smith เขาได้แจ้งว่ามีการคิดค่าบริการเกินในใบแจ้งหนี้ โดยถูกเรียกเก็บเงินสำหรับบริการพรีเมียม แต่เขาลงทะเบียนเพียงแพ็คเกจพื้นฐาน Sarah ได้ตรวจสอบบัญชีและยอมรับว่ามีการคิดค่าบริการผิดพลาด
📝 정답이유 — ชายคนนั้นระบุว่ามีการเรียกเก็บเงินผิดพลาด และผู้หญิงตอบว่า "I do see that you were indeed charged for the premium service." ซึ่งยืนยันความผิดพลาดนั้น คำถามคือ "จะใช้เวลานานเท่าใดจำนวนเงินที่แก้ไขแล้วจึงจะปรากฏ?" ซึ่งถามถึงเวลาที่การคืนเงินหรือการปรับปรุงค่าบริการจะเกิดขึ้น แม้ว่าบทสนทนานี้จะไม่ได้ระบุเวลาที่แน่นอน แต่คาดว่าตัวเลือกนี้มาจากการทราบโดยทั่วไปว่าการแก้ไขข้อผิดพลาดในการเรียกเก็บเงินมักใช้เวลา 2-3 วันทำการ This question relies on implicit, real-world knowledge about billing corrections.
💡 실전 팁 — สำหรับบทสนทนาเกี่ยวกับธุรกิจ/บริการลูกค้าใน Part 3/4 ให้ระวังคีย์เวิร์ด เช่น 'error correction', 'refund', 'adjustment' และสำนวนที่เกี่ยวกับเวลา (business days, within X days, by the end of...) ที่มักจะปรากฏขึ้น
📊 การวิเคราะห์ตัวเลือกที่ไม่ถูกต้อง — X) By the end of the day — ไม่มีการกล่าวถึงในบทสนทนาว่าการดำเนินการจะเสร็จสิ้นภายในวันนี้ X) Within one business day — ไม่มีการให้คำมั่นสัญญาด้านเวลาที่ชัดเจน X) Approximately one week — นานเกินไปเมื่อเทียบกับระยะเวลาแก้ไขข้อผิดพลาดในการเรียกเก็บเงินทั่วไป
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[VI]
📖 Dịch đoạn văn — Cuộc gọi giữa Sarah của TechSolutions và khách hàng John Smith. John đã gọi về hóa đơn số 789-B, chỉ ra rằng anh ấy đã bị tính phí cho dịch vụ lưu trữ đám mây cao cấp trong khi anh ấy chỉ đăng ký gói cơ bản. Sarah đã kiểm tra tài khoản và thừa nhận có sai sót trong việc tính phí.
📝 Lời giải thích lý do chọn đáp án — Người đàn ông chỉ ra rằng có sự không chính xác trong hóa đơn và người phụ nữ xác nhận "I do see that you were indeed charged for the premium service." Câu hỏi là "How long will it take for the corrected amount to appear?" hỏi về thời điểm khoản tiền được điều chỉnh sẽ xuất hiện, tức là thời điểm hoàn tiền hoặc điều chỉnh hóa đơn. Mặc dù cuộc hội thoại không nêu rõ thời gian cụ thể, lựa chọn này có khả năng dựa trên kiến thức thực tế rằng việc sửa lỗi hóa đơn thường mất 2-3 ngày làm việc. This question relies on implicit, real-world knowledge about billing corrections.
💡 Mẹo làm bài thi — Đối với các đoạn hội thoại về kinh doanh/dịch vụ khách hàng trong Phần 3/4, hãy chú ý đến các từ khóa như 'error correction', 'refund', 'adjustment' và các cụm từ liên quan đến thời gian (business days, within X days, by the end of...) vì chúng thường xuất hiện.
📊 Phân tích lựa chọn sai — X) By the end of the day — Cuộc gọi không đề cập đến việc xử lý sẽ hoàn tất trong ngày hôm đó. X) Within one business day — Không có cam kết thời gian cụ thể nào được đưa ra. X) Approximately one week — Thời gian này là quá dài so với quy trình sửa lỗi hóa đơn thông thường.
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[ID]
📖 Terjemahan Teks — Percakapan antara Sarah dari TechSolutions dan pelanggan John Smith. John menelepon mengenai faktur #789-B, menunjukkan bahwa ia dikenakan biaya untuk layanan penyimpanan cloud premium padahal ia hanya mendaftar paket dasar. Sarah memeriksa akunnya dan mengakui adanya kesalahan penagihan.
📝 Alasan memilih jawaban — Pria tersebut menunjukkan adanya ketidaksesuaian dalam tagihan, dan wanita tersebut mengonfirmasi, "I do see that you were indeed charged for the premium service." Pertanyaan menanyakan "Berapa lama waktu yang dibutuhkan agar jumlah yang dikoreksi muncul?" yang berarti kapan pengembalian dana atau penyesuaian tagihan akan terjadi. Meskipun percakapan ini tidak menyebutkan waktu spesifik, pilihan ini kemungkinan didasarkan pada pengetahuan umum bahwa perbaikan kesalahan penagihan biasanya memakan waktu 2-3 hari kerja. This question relies on implicit, real-world knowledge about billing corrections.
💡 Tips Ujian — Untuk percakapan terkait bisnis/layanan pelanggan di Bagian 3/4, perhatikan kata kunci seperti 'error correction', 'refund', 'adjustment', dan frasa terkait waktu (business days, within X days, by the end of...) karena seringkali muncul.
📊 Analisis Opsi Salah — X) By the end of the day — Tidak ada penyebutan dalam percakapan bahwa pemrosesan akan selesai pada hari itu. X) Within one business day — Tidak ada janji waktu spesifik yang diberikan. X) Approximately one week — Ini adalah waktu yang terlalu lama dibandingkan dengan periode perbaikan kesalahan penagihan pada umumnya.
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[MS]
📖 Terjemahan Petikan — Perbualan antara Sarah dari TechSolutions dan pelanggan, John Smith. John menelefon mengenai invois #789-B, menyatakan bahawa dia telah dibilkan untuk perkhidmatan storan awan premium sedangkan dia hanya mendaftar pakej asas. Sarah menyemak akaun dan mengakui kesilapan pengebilan.
📝 Sebab pilihan jawapan — Lelaki itu menunjukkan ketidakwajaran dalam bil, dan wanita itu mengesahkan, "I do see that you were indeed charged for the premium service." Soalan bertanya "Berapa lamakah masa yang diambil untuk jumlah yang dikoreksi muncul?" yang merujuk kepada bila bayaran balik atau pelarasan bil akan berlaku. Walaupun perbualan ini tidak menyatakan masa yang spesifik, pilihan ini berkemungkinan berdasarkan pengetahuan umum bahawa pembetulan kesilapan pengebilan biasanya mengambil masa 2-3 hari perniagaan. This question relies on implicit, real-world knowledge about billing corrections.
💡 Petua Hari Ujian — Untuk perbualan berkaitan perniagaan/perkhidmatan pelanggan dalam Bahagian 3/4, perhatikan kata kunci seperti 'error correction', 'refund', 'adjustment', dan frasa berkaitan masa (business days, within X days, by the end of...) kerana ia sering muncul.
📊 Analisis Pilihan Salah — X) By the end of the day — Tiada penyebutan dalam perbualan bahawa pemprosesan akan selesai pada hari itu. X) Within one business day — Tiada janji masa yang spesifik diberikan. X) Approximately one week — Ini adalah tempoh masa yang terlalu lama berbanding dengan tempoh pembetulan kesilapan pengebilan lazim.
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[PT-BR]
📖 Tradução da Passagem — A conversa é entre Sarah da TechSolutions e o cliente John Smith. John está ligando sobre a fatura nº 789-B, indicando que foi cobrado pelo serviço de armazenamento em nuvem premium, embora ele tenha se inscrito apenas no pacote básico. Sarah verifica a conta e admite o erro na cobrança.
📝 Motivo da resposta — O homem aponta uma discrepância na fatura e a mulher confirma: "I do see that you were indeed charged for the premium service." A pergunta é "Quanto tempo levará para o valor corrigido aparecer?", referindo-se a quando o reembolso ou o ajuste da fatura ocorrerá. Embora a conversa não especifique um tempo exato, esta opção provavelmente se baseia no conhecimento geral de que correções de faturas geralmente levam de 2 a 3 dias úteis. This question relies on implicit, real-world knowledge about billing corrections.
💡 Dica para o dia da prova — Em diálogos sobre negócios/serviço ao cliente na Parte 3/4, fique atento a palavras-chave como 'error correction', 'refund', 'adjustment' e expressões de tempo (business days, within X days, by the end of...) pois elas aparecem com frequência.
📊 Análise das opções incorretas — X) By the end of the day — Não há menção na conversa de que o processamento será concluído no mesmo dia. X) Within one business day — Não há uma promessa de tempo específica dada. X) Approximately one week — Este é um período de tempo muito longo em comparação com o período normal de correção de erros de faturamento.
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[MY]
📖 ခ Gespräche Übersetzung — TechSolutions မှ Sarah နှင့် ဖောက်သည် John Smith တို့၏ စကားဝိုင်းဖြစ်သည်။ John သည် ငွေတောင်းခံလွှာအမှတ် 789-B နှင့် ပတ်သက်၍ ဆက်သွယ်ပြီး သူသည် မူလတန်းအထုပ်ကိုသာ စာရင်းသွင်းခဲ့သော်လည်း ပရီမီယံ cloud သိုလှောင်ရေးဝန်ဆောင်မှုအတွက် ဘေလ်တင်ခံခဲ့ရကြောင်း ဖော်ပြသည်။ Sarah သည် အကောင့်ကို စစ်ဆေးပြီး ဘေလ်တင်ခံမှုတွင် အမှားရှိကြောင်း ဝန်ခံသည်။
📝 အကြောင်းရင်း — အမျိုးသားသည် ငွေတောင်းခံလွှာတွင် မမှန်ကန်မှုများ ရှိကြောင်း၊ အမျိုးသမီးက "I do see that you were indeed charged for the premium service." ဟု အတည်ပြုသည်။ မေးခွန်းမှာ "ပြင်ဆင်ထားသောပမာဏ ပေါ်လာရန် အချိန်မည်မျှကြာမည်နည်း" ဟု မေးပြီး ငွေပြန်အမ်းခြင်း သို့မဟုတ် ငွေတောင်းခံလွှာကို ချိန်ညှိခြင်း အချိန်ကို ရည်ညွှန်းသည်။ စကားဝိုင်းတွင် အတိအကျအချိန်ကို မဖော်ပြခဲ့သော်လည်း၊ ဘေလ်တင်ခံမှု အမှားပြင်ဆင်မှုများသည် နှစ်-သုံးရက် အလုပ်ရက်များ ကြာလေ့ရှိကြောင်း ယေဘုယျဗဟုသုတအပေါ် အခြေခံ၍ ဤရွေးချယ်မှု ဖြစ်နိုင်ဖွယ်ရှိသည်။ This question relies on implicit, real-world knowledge about billing corrections.
💡 စာသင်ခန်းသိကောင်းစရာ — အပိုင်း 3/4 တွင် စီးပွားရေး/ဖောက်သည်ဝန်ဆောင်မှုဆိုင်ရာ စကားဝိုင်းများအတွက် 'error correction', 'refund', 'adjustment' ကဲ့သို့သော အဓိကကျသော စကားလုံးများနှင့် အချိန်နှင့်သက်ဆိုင်သော ထုတ်ဖော်ပြောဆိုမှုများ (business days, within X days, by the end of...) ကို သတိပြုပါ။ ၎င်းတို့သည် မကြာခဏ ပေါ်လာလေ့ရှိသည်။
📊 မှားယွင်းသောရွေးချယ်မှု ခွဲခြမ်းစိတ်ဖြာ — X) By the end of the day — ထိုနေ့တွင် လုပ်ငန်းစဉ် ပြီးဆုံးမည်ဟု စကားဝိုင်းတွင် မဖော်ပြပါ။ X) Within one business day — အတိအကျအချိန် ကတိကဝတ် မရှိပါ။ X) Approximately one week — ပုံမှန် ဘေလ်တင်ခံမှု အမှားပြင်ဆင်မှု ကာလထက် အလွန်ကြာမြင့်သည်။
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[ZH-TW]
📖 文章翻譯 —
女：您好，這裡是 TechSolutions 的 Sarah，請問我能為您做些什麼？
男：嗨 Sarah，我叫 John Smith。我打電話來是關於發票號碼 789-B 的。我今天收到發票，似乎有點出入。我被收取了高級雲端儲存服務的費用，但我只訂閱了基本方案。
女：哦，我明白了。請讓我查看您的帳戶。您能否確認一下與您帳戶相關的電子郵件地址？
男：是 john.smith@email.com。
女：謝謝您，Smith 先生。我找到您的帳戶了。我確實看到您被收取了高級服務的費用。對於此錯誤，我深感抱歉...
📝 答案解析 —
正確答案是「2-3 個工作天」。雖然聽力文本在男性旅客抱怨費用錯誤時中斷，但這是一個標準的客戶服務對話場景，顧客被多收費後，通常需要一些時間來處理退款或調整。在這種情況下，「2-3 個工作天」是最常見且合理的處理時間範圍。
💡 應試技巧 —
當對話因故中斷時，請根據對話內容推測最可能的後續發展。這題是關於發票錯誤的處理，因此推斷處理時間是合理的。
📊 錯誤選項分析 —
"By the end of the day" — 這太快了，不太可能在當天就完成費用調整。
"Within one business day" — 雖然可能，但 2-3 天更為常見和實際。
"Approximately one week" — 這需要太長時間，對於客戶服務來說不太合理。
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[EN]
📖 Passage Translation — The conversation is between Sarah from TechSolutions and a customer, John Smith. John is calling about invoice #789-B, stating he was charged for the premium cloud storage service when he only signed up for the basic package. Sarah checks his account and admits the billing error.
📝 Why this answer — The man points out a discrepancy in the billing, and the woman confirms, "I do see that you were indeed charged for the premium service." The question asks "How long will it take for the corrected amount to appear?", referring to when the refund or billing adjustment will occur. Although this conversation doesn't state a specific time, this option is likely based on the general knowledge that billing error corrections typically take 2-3 business days. This question relies on implicit, real-world knowledge about billing corrections.
💡 Test-day tip — For business/customer service dialogues in Part 3/4, listen carefully for keywords like 'error correction', 'refund', 'adjustment', and time-related phrases (business days, within X days, by the end of...) as they frequently indicate key information.
📊 Wrong-option analysis — X) By the end of the day — There is no mention in the conversation that processing will be completed by the end of the day. X) Within one business day — No specific time commitment is given. X) Approximately one week — This is too long a period compared to typical billing error correction timelines.