TOEIC Nghe Phần 3 — Đoạn văn

Đoạn văn

Man: Thank you for calling TechGadget Support. My name is David. How can I help you?
Woman: Hello David. I bought your new SuperWidget X online last week, and it arrived yesterday. Unfortunately, it doesn't seem to be working at all.
Man: Oh, I'm very sorry to hear that. Can you describe the problem?
Woman: It won't turn on. I've tried plugging it into different outlets, but nothing happens. I was really excited about it, especially after hearing the product launch announcement.
Man: I understand your frustration. Let's try to troubleshoot this. Have you checked if the power adapter is securely connected to both the device and the wall?
Woman: Yes, I've checked everything. It seems like it might be dead on arrival.
Man: Okay, we can definitely help you with that. Since it arrived faulty, we'll send you a replacement right away. You don't need to return the defective one first.
Woman: Oh, that's wonderful! Thank you so much for your help.
Man: You're welcome. We'll email you the shipping details shortly. Is there anything else?

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