TOEIC 聽力 Part 4 — 題目
段落
Good morning, passengers. This is an important announcement from Sky High Airlines. We regret to inform you that flight SH456 from New York to London has been delayed due to unexpected maintenance requirements. The new estimated departure time is 3:00 PM. We understand this may cause inconvenience, and we apologize. Passengers may rebook their flight or request a refund at the customer service desk. We are also offering a meal voucher for all affected passengers. Please check the departure boards for the latest updates. We appreciate your understanding. This morning's announcement also reminds everyone that effective immediately, all employees will receive new guidelines on salary negotiation tips. Please visit the HR portal for details.
題目
What did passengers receive due to the flight disruption?
選項
- A. They were given a discount on future travel.
- B. Their flight was cancelled and they had to rebook.
- C. They received an apology for the delay. ✓
- D. They were offered a complimentary hotel stay.
正確答案
C. They received an apology for the delay.
解析
📖 文章翻譯 — 各位乘客早安。這是天際航空的重要廣播。我們很遺憾地通知您，由於意外的維修需求，紐約飛往倫敦的班機 SH456 已延誤。新的預計起飛時間為下午 3:00。我們理解這可能會造成不便，並為此致歉。受影響的乘客可至客服櫃檯辦理重新預訂機票或申請退款。此外，我們也為所有受影響的乘客提供餐券。請查看出發顯示板以獲取最新消息。感謝您的理解。
📝 答案解析 — 正確答案是「他們收到了延誤的道歉」。文章中明確提到「We understand this may cause inconvenience, and we apologize.」（我們理解這可能會造成不便，並為此致歉），這是對延誤道歉的直接證明。另外，雖然文章提到「offering a meal voucher」，但重點是「apologize」這個動詞，直接回答了「得到什麼」。
💡 應試技巧 — 在聽Part 4時，聽到表示狀況的關鍵字（如delay, disrupt, cancel）後，要特別留意後面關於「補償」或「處理方式」的資訊。選項中若直接出現「apologize」或其衍生的道歉語句，通常是正解。
📊 錯誤選項分析 — X) 他們的班機被取消必須重新預訂 — 文章明確說明是「delayed」（延誤），而非「cancelled」（取消）。 X) 他們得到了未來旅行的折扣 — 文章只提到「offering a meal voucher」（提供餐券），並未提及未來旅行折扣。 X) 他們獲贈免費的飯店住宿 — 文章僅提及提供餐券，並未提到免費的飯店住宿。