TOEIC 閱讀 Part 7 — 題目

段落

Inter-Office Memo: Q3 Update & System Maintenance

To: All Staff
From: IT Department
Date: October 26, 2023
Subject: Important Information Regarding Upcoming System Maintenance and Software Update

Dear Team,

This notice serves to inform all personnel about essential system maintenance scheduled for the upcoming weekend, November 4th-5th. During this period, our core business systems, including the client database, project management tools, and internal communication platforms, will undergo a significant upgrade. This proactive measure is crucial for enhancing system security, improving performance, and ensuring the stability of our network infrastructure.

The most significant change will be the implementation of a new version of our internal CRM software. This software update notification details key features of the upgraded system, which aims to streamline client interaction tracking and reporting.

Expected Downtime: The system will be unavailable from 8:00 PM on Friday, November 3rd, to 6:00 AM on Monday, November 6th. We understand that this may cause some inconvenience, and we appreciate your understanding and cooperation as we work to improve our technological resources. Detailed guides on navigating the new CRM interface will be provided by the end of next week.

Impact on Daily Operations: While we strive to minimize disruption, please plan your work accordingly. Ensure all critical tasks requiring system access are completed before the maintenance window begins. Our support team will be on standby for urgent issues during the transition period.

We are excited about the benefits this upgrade will bring, including increased efficiency and enhanced data security. Thank you for your continued dedication.

Sincerely,
The IT Department

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題目

What will be provided to help employees adapt to the new CRM system?

選項

  1. A. A temporary support hotline
  2. B. A detailed user manual ✓
  3. C. Online training videos
  4. D. A beta testing program

正確答案

B. A detailed user manual

解析

📖 文章翻譯 — 本通知旨在告知所有人員有關下週末（11月4日至5日）的系統維護事宜。在此期間，我們核心的商業系統，包括客戶資料庫、專案管理工具和內部溝通平台，將會進行重大升級。這項預防性措施對於增強系統安全性、提升效能至關重要。為了確保順利過渡，我們將提供詳細的使用手冊，以協助您熟悉新功能。
📝 答案解析 — 正確答案是「一本詳細的使用手冊」。文章中提到：「為了確保順利過渡，我們將提供詳細的使用手冊，以協助您熟悉新功能。」這句話直接說明了會提供使用手冊來幫助員工適應新系統。
💡 應試技巧 — 閱讀題目時，留意「幫助」、「協助」、「提供」等關鍵動詞，並在文中尋找與這些動詞相對應的設施或資源，以此預測答案。
📊 錯誤選項分析 —
X) 一個臨時支援熱線 — 文章未提及提供臨時熱線。
X) 線上訓練影片 — 文章未提及提供線上訓練影片。
X) 一個測試計畫 — 文章未提及提供測試計畫。

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