TOEIC 閱讀 Part 7 — 題目

段落

Subject: RE: Project Alpha Update - URGENT
From: David Chen <dchen@techsolutions.com>
To: Sarah Miller <smiller@techsolutions.com>
CC: Leo Kim <lkim@techsolutions.com>
Date: October 26, 2023

Hi Sarah,

I'm writing to provide an urgent update regarding Project Alpha. We've encountered a significant technical glitch with the new software integration that is proving more complex to resolve than initially anticipated. Our engineering team has been working around the clock, but it appears we won't be able to meet the original launch deadline of November 15th.

After a thorough assessment, we estimate that the earliest we can realistically aim for completion is December 5th. This will allow our team sufficient time to fully debug the system and conduct comprehensive testing to ensure stability. I understand this news is disappointing, but I believe it's crucial to prioritize quality and avoid future disruptions.

Please let me know your thoughts on this revised timeline and how it might impact the marketing and client communication strategies. I'm available for a call anytime today to discuss further.

Best regards,
David Chen
Project Manager, TechSolutions

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Subject: RE: RE: Project Alpha Update - URGENT
From: Sarah Miller <smiller@techsolutions.com>
To: David Chen <dchen@techsolutions.com>
CC: Leo Kim <lkim@techsolutions.com>
Date: October 26, 2023

Hi David,

Thank you for the prompt update, difficult as it is to hear. I appreciate your team's dedication to resolving this. A December 5th launch is certainly later than we hoped, and it will require us to adjust our planned outreach considerably. The marketing campaign was designed around a mid-November release, so we'll need to re-evaluate our promotional materials and potentially reschedule some key partnership announcements.

I'm particularly concerned about how this delay will be communicated to our top-tier clients. We promised them advanced access, and this change could affect their perception of our reliability. Leo and I will begin drafting a communication plan immediately. Could you provide a brief, client-friendly summary of the technical issue that we can include? It doesn't need to be overly detailed, just enough to explain the necessity of the postponement without alarming them.

Let's definitely connect later today. I'll send you an invite for a brief video conference at 3 PM PST.

Thanks,
Sarah Miller
Head of Marketing, TechSolutions

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Subject: RE: RE: RE: Project Alpha Update - URGENT
From: Leo Kim <lkim@techsolutions.com>
To: Sarah Miller <smiller@techsolutions.com>
Cc: David Chen <dchen@techsolutions.com>
Date: October 26, 2023

Sarah,

Acknowledged. I'll work with you on the communication plan. David, please send over that summary as soon as you can. It's critical that our messaging is clear and consistent. I'll also check with the sales team to see how current client expectations might be managed proactively.

Thanks,
Leo Kim
Client Relations Manager, TechSolutions

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題目

What does Leo Kim plan to do regarding client expectations?

選項

  1. A. Develop a new marketing strategy with Sarah
  2. B. Contact the engineering team for more details
  3. C. Proactively assess and manage them with the sales team ✓
  4. D. Update the promotional materials for the new launch date

正確答案

C. Proactively assess and manage them with the sales team

解析

📖 文章翻譯 — 這是來自 David Chen 的電子郵件，寄給 Sarah Miller，並副本給 Leo Kim。David 通知 Sarah 一個關於 Alpha 專案的緊急更新。新的軟體整合遇到了一個重大的技術問題，比預期中更難解決。工程團隊雖然日以繼夜地工作，但看來無法在原定的 11 月 15 日前推出。經過徹底評估後，我們預計…
📝 答案解析 — 正確答案是「Proactively assess and manage them with the sales team」 (主動與銷售團隊一起評估並處理這些問題)。雖然原文沒有直接說出對客戶預期該怎麼做，但當專案可能延遲時，有經驗的專案管理者 Leo Kim (作為 CC 欄位出現，通常是重要關係人) 會預期會需要處理客戶期望，而這通常需要與銷售團隊協調，以確保客戶得到適當的溝通和管理。
💡 應試技巧 — 當問題詢問某個角色「打算做什麼」時，如果原文沒有直接說明，但該角色在郵件中是關鍵人物（例如 CC 給高層），則應推斷出他會採取與其職責相關的、符合情境的標準行動。
📊 錯誤選項分析 — X) Develop a new marketing strategy with Sarah (與 Sarah 一起開發新的行銷策略) — 原文強調的是技術問題與延遲，而非替換行銷策略。X) Contact the engineering team for more details (聯繫工程團隊以獲取更多細節) — David 已經在郵件中說明工程團隊正在全力處理，且 Leo Kim 作為 CC，不太可能只透過這封郵件就決定聯繫工程團隊。X) Update the promotional materials for the new launch date (更新新上市日期的宣傳材料) — 這是可能的行動之一，但不是 Leo Kim 最直接或最主要的「打算」。處理客戶期望才是專案延遲時的首要考量。

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