段落

Woman: Hello, customer service. How can I help you?
Man: Hi, I received my order today, but the vase I bought is broken.
Woman: Oh, I'm very sorry to hear that. Do you have your order number?
Man: Yes, it's 789-ABC. The box looked fine, but the vase inside was cracked.
Woman: I see. We can send you a replacement right away. Would you like that?
Man: Yes, please. That would be wonderful. I was planning to use it for a party this weekend. I'm glad this won't interfere with my plans, unlike my job interview preparation last week, which took longer than expected.
Woman: I understand. We'll ship a new one out today.

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題目

What happened to the vase?

選項

1. A. It was the wrong color
2. B. It was cracked ✓
3. C. It was lost in shipping
4. D. It was too small

正確答案

B. It was cracked

解析

📖 文章翻譯 —
女：您好，客服。請問有什麼可以幫您的嗎？
男：嗨，我今天收到我的訂單了，但我買的花瓶是壞的。
女：喔，聽到這個消息我非常抱歉。請問您的訂單號碼是？
男：是的，號碼是 789-ABC。箱子看起來沒事，但裡面的花瓶卻碎了。
女：我明白了。我們可以馬上寄一個替換品給您。您想要嗎？
男：是的，麻煩您了。那就太好了。我原本打算這個週末的派對要用它。很高興這不會影響我的計劃，不像我上週的工作面試準備，比預期的花費了更長時間。
女：我了解。我們會寄出一個……

📝 答案解析 —
正確答案是「It was cracked」（它碎了）。男性顧客明確提到「the vase inside was cracked」，這直接對應了選項。此題的關鍵是準確捕捉對話者描述物品損壞的具體情況，並找到與之完全吻合的選項。

💡 應試技巧 —
聽到描述物品問題時，務必注意形容詞和名詞，這些詞語通常直接指示問題的性質，如「broken」、「cracked」、「missing」、「damaged」等，並將其與選項中的關鍵詞進行比對。

📊 錯誤選項分析 —
X) It was the wrong color — 文章中未提及花瓶顏色有誤。
X) It was lost in shipping — 男性顧客明確表示收到了訂單，只是物品損壞，並非遺失。
X) It was too small — 文章中沒有討論花瓶尺寸是否合適的問題。

相關題目

• What does Mark propose to mitigate the delay?
• What is the woman's preference for the party venue?
• What does the woman suspect might be the cause of the problem?
• What will help with the packing?
• What is the primary purpose of the new training module?
• What is the woman's main concern about the changes?