TOEIC 聽力 Part 3 — 題目
段落
Man: Hello, customer service. How can I help you?
Woman: Hi, I’m calling about the building’s elevator. It’s been out of service since yesterday morning.
Man: Oh, I’m very sorry to hear that. We are aware of the issue. Our maintenance team is working on it right now.
Woman: Do you know when it will be fixed? I live on the 10th floor, and it’s very difficult to climb the stairs every day.
Man: I understand your frustration. The technicians are doing their best. It looks like it’s related to the recent elevator maintenance closure we announced last week. It should be available by tomorrow afternoon.
Woman: Tomorrow afternoon? That’s still a long time. Is there any discount for the inconvenience?
Man: Let me check… Yes, we can offer you a 10% discount on your next rent payment for the trouble.
Woman: Okay, thank you. I hope it’s fixed by then.
題目
Why is the customer calling?
選項
- A. To complain about a broken elevator ✓
- B. To ask about office hours
- C. To report a fire hazard
- D. To schedule a meeting
正確答案
A. To complain about a broken elevator
解析
📖 文章翻譯 —
男：您好，客服中心。請問有什麼可以幫您的嗎？
女：您好，我打電話是關於住家大樓的電梯。它從昨天早上就故障停用了。
男：喔，很抱歉聽到這個消息。我們已經知道這個問題了。我們的維修團隊正在處理。
女：請問您知道什麼時候會修好嗎？我住在十樓，每天爬樓梯非常困難。
男：我了解您的不滿。技術人員正在盡力而為。這似乎與我們上週宣布的近期電梯維修關閉有關。明天下午應該就會恢復正常使用。
📝 答案解析 —
正確答案是「抱怨電梯故障」。對話中，女士明確表示「電梯…從昨天早上就故障停用了」，並提到「每天爬樓梯非常困難」，這直接表達了對電梯損壞的不滿和問題。關鍵詞包括 "out of service" (停用) 和抱怨樓層高的不便。
💡 應試技巧 —
聽到對話開頭出現抱怨語氣或描述問題的詞彙，例如"out of service"、"broken"、"didn't work"，就要高度警惕，預尋找與「抱怨」或「報告問題」相關的選項。
📊 錯誤選項分析 —
X) 詢問辦公時間 — 對話中沒有任何資訊與辦公時間相關。
X) 報告火災隱患 — 對話內容是關於電梯故障，與火災無關。
X) 安排會議 — 對話是關於設施維修，並非商業會議安排。