TOEIC 閱讀 Part 7 — 題目

段落

Subject: Hiring for Tech Support Helpdesk

Sarah Chen <sarah.chen@email.com>
Oct 10, 10:32 AM

Hi Mark,

I hope you are doing well.

Our company is expanding, and we need to add someone to our busy Tech Support Helpdesk. Do you have any good candidates in mind? We are looking for someone with good communication skills and basic IT knowledge.

Best regards,
Sarah

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Mark Johnson <mark.johnson@email.com>
Oct 10, 10:45 AM

Hi Sarah,

Yes, I know a great person. Her name is Emily White. She worked with me at my previous company and was excellent in client support. She understands computer systems well. I think she would be a perfect fit for your helpdesk.

Let me know if you want to schedule an interview with her.

Thanks,
Mark

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Sarah Chen <sarah.chen@email.com>
Oct 10, 11:05 AM

Hi Mark,

That sounds promising! Could you please ask Emily if she is available for an interview next Tuesday morning? We'd like to interview her at our office.

Thank you,
Sarah

閱讀完整段落 →

題目

What does Sarah ask Mark to do?

選項

  1. A. Send her Emily's resume
  2. B. Schedule an interview with Emily ✓
  3. C. Call Emily to offer her the job
  4. D. Ask Emily about her salary expectations

正確答案

B. Schedule an interview with Emily

解析

📖 文章翻譯 — Sarah Chen 於 10 月 10 日上午 10:32 發送郵件給 Mark Johnson，表示公司正在擴張，需要增補一位技術支援客服人員。她詢問 Mark 是否有推薦的人選，並說明公司尋找具備良好溝通能力和基本 IT 知識的候選人。Mark 於上午 10:45 回覆，表示他認識一位名叫 Emily White 的優秀人選，她在他前公司時客戶支援表現極佳，且了解電腦系統。
📝 答案解析 — 正確答案是「安排 Emily 的面試」。郵件中 Sarah 請 Mark 推薦人選，並說明了職位需求。Mark 回覆中有提到一位候選人 Emily, 並稱讚她「was excellent in client support」，這顯示 Mark 推薦 Emily。Sarah 的第一封郵件雖然沒有直接要求面試，但其目的是「Hiring for Tech Support Helpdesk」，Mark 回覆並推薦人選是回應此招聘需求，因此下一步合理的動作就是聯繫被推薦人選進行面試。
💡 應試技巧 — 在處理 Email 題型時，閱讀主旨 (Subject) 和發送者/接收者 (Sender/Receiver) 非常重要，這能幫助你快速了解郵件的核心目的。Sarah 的主旨「Hiring for Tech Support Helpdesk」明確指出招聘需求，是理解後續內容的關鍵。
📊 錯誤選項分析 — X) 寄送 Emily 的履歷 — 這是 Mark 應做的，而非 Sarah 所問/Elon Musk 的。X) 致電 Emily 提供工作 — 這是 HR 或主管在確定人選後採取的步驟，在此階段尚早。X) 詢問 Emily 對薪資的期望 — 雖然薪資是面試的一部分，但在此之前，通常需要先初步評估候選人是否符合基本條件。

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