TOEIC 閱讀 Part 7 — 題目

段落

Subject: Hiring for Tech Support Helpdesk

Sarah Chen <sarah.chen@email.com>
Oct 10, 10:32 AM

Hi Mark,

I hope you are doing well.

Our company is expanding, and we need to add someone to our busy Tech Support Helpdesk. Do you have any good candidates in mind? We are looking for someone with good communication skills and basic IT knowledge.

Best regards,
Sarah

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Mark Johnson <mark.johnson@email.com>
Oct 10, 10:45 AM

Hi Sarah,

Yes, I know a great person. Her name is Emily White. She worked with me at my previous company and was excellent in client support. She understands computer systems well. I think she would be a perfect fit for your helpdesk.

Let me know if you want to schedule an interview with her.

Thanks,
Mark

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Sarah Chen <sarah.chen@email.com>
Oct 10, 11:05 AM

Hi Mark,

That sounds promising! Could you please ask Emily if she is available for an interview next Tuesday morning? We'd like to interview her at our office.

Thank you,
Sarah

閱讀完整段落 →

題目

Why does Mark recommend Emily White?

選項

  1. A. She is available for an immediate start.
  2. B. She has excellent client support experience. ✓
  3. C. She is Sarah's former colleague.
  4. D. She has a degree in IT.

正確答案

B. She has excellent client support experience.

解析

📖 文章翻譯 —
Sarah Chen 寫信給 Mark Johnson，詢問他是否知道有適合 Tech Support Helpdesk 職位的應徵者。Sarah 提到公司正在擴張，需要一位具備良好溝通技巧和基本 IT 知識的人。
Mark Johnson 回覆 Sarah，推薦了一位名叫 Emily White 的人，表示她曾在前公司與他共事，客戶支援表現優異，並且了解電腦系統。
📝 答案解析 — 正確答案是「她擁有優良的客戶支援經驗」。Mark 在回覆中明白提到 Emily 「曾在我的前公司工作，並且在客戶支援方面表現出色」，這直接對應了選項。
💡 應試技巧 — 尋找推薦信或引薦信中，與職位要求直接相關的技能或經驗描述，這類資訊通常是推薦的關鍵理由。
📊 錯誤選項分析 —
X) 她可立即到職 — 文章中未提及 Emily 的到職時間。
X) 她是 Sarah 的前同事 — Emily 是 Mark 的前同事，而非 Sarah 的。
X) 她擁有 IT 學位 — 文章只提到她有「基本 IT 知識」，並未說明她擁有 IT 學位。

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