TOEIC 閱讀 Part 7 — 題目
段落
Subject: Hiring for Tech Support Helpdesk
Sarah Chen <sarah.chen@email.com>
Oct 10, 10:32 AM
Hi Mark,
I hope you are doing well.
Our company is expanding, and we need to add someone to our busy Tech Support Helpdesk. Do you have any good candidates in mind? We are looking for someone with good communication skills and basic IT knowledge.
Best regards,
Sarah
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Mark Johnson <mark.johnson@email.com>
Oct 10, 10:45 AM
Hi Sarah,
Yes, I know a great person. Her name is Emily White. She worked with me at my previous company and was excellent in client support. She understands computer systems well. I think she would be a perfect fit for your helpdesk.
Let me know if you want to schedule an interview with her.
Thanks,
Mark
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Sarah Chen <sarah.chen@email.com>
Oct 10, 11:05 AM
Hi Mark,
That sounds promising! Could you please ask Emily if she is available for an interview next Tuesday morning? We'd like to interview her at our office.
Thank you,
Sarah
題目
Why does Mark recommend Emily White?
選項
- A. She is available for an immediate start.
- B. She has excellent client support experience. ✓
- C. She is Sarah's former colleague.
- D. She has a degree in IT.
正確答案
B. She has excellent client support experience.
解析
[KO]
📖 지문 번역
Sarah Chen이 Mark Johnson에게 Tech Support Helpdesk 직책에 적합한 후보자가 있는지 묻는 이메일입니다. Mark는 Emily White를 추천하며, 그녀는 이전 직장에서 훌륭한 고객 지원 능력을 보여주었다고 언급합니다.
📝 정답 이유
Mark는 Emily White를 추천하는 이유로 "She worked with me at my previous company and was excellent in client support."라고 명시했습니다. 여기서 'excellent in client support'는 "She has excellent client support experience." 옵션과 직접적으로 일치하는 핵심 정보입니다.
💡 실전팁
이메일 추천 글에서는 추천하는 사람의 '경험'이나 '기술'에 대한 긍정적인 평가는 핵심 이유가 될 가능성이 높습니다. 'excellent'과 같은 긍정적 형용사에 주목하세요.
📊 오답분석
X) She is available for an immediate start. — 이 정보는 지문에 언급되지 않았습니다.
X) She is Sarah's former colleague. — Emily는 Mark의 이전 직장 동료였지, Sarah의 동료는 아닙니다.
X) She has a degree in IT. — Mark는 Emily가 'basic IT knowledge(기본적인 IT 지식)'를 가지고 있다고 언급했지만, IT 학위가 있다는 내용은 포함되지 않았습니다.
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[JA]
📖 本文の和訳
Sarah ChenがMark Johnsonに、現在人員を増やしているTech Support Helpdeskのポジションに適した候補者がいないか尋ねるメールです。MarkはEmily Whiteを推薦し、彼女は以前の会社で優れた顧客サポート能力を発揮したと述べています。
📝 正解の理由
MarkはEmily Whiteを推薦する理由として、「She worked with me at my previous company and was excellent in client support.」（彼女は私の以前の会社で一緒に働き、顧客サポートにおいて素晴らしかった）と明記しています。「excellent in client support」は、「She has excellent client support experience.」（彼女は優れた顧客サポート経験を持っています）という選択肢と直接一致する、本文中の重要な手がかりです。
💡 実践的アドバイス
推薦状のようなテキストでは、推薦される人物の「経験」や「スキル」に関する肯定的な評価が、推薦の直接的な理由であることが多いです。「excellent」のようなポジティブな形容詞に注意を払いましょう。
📊 誤答分析
X) She is available for an immediate start. — この情報は本文中に言及されていません。
X) She is Sarah's former colleague. — EmilyはMarkの元同僚であり、Sarahの同僚ではありません。
X) She has a degree in IT. — MarkはEmilyが「basic IT knowledge（基本的なIT知識）」を持っていると述べていますが、ITの学位を持っているとは言及していません。
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[TH]
📖 คำแปลบทอ่าน
อีเมลจาก Sarah Chen ถึง Mark Johnson ถามว่าเขามีผู้สมัครที่เหมาะสมสำหรับตำแหน่ง Tech Support Helpdesk ที่กำลังขยายงานหรือไม่ Mark แนะนำ Emily White โดยกล่าวว่าเธอเคยทำงานกับเขาในบริษัทก่อนและมีความสามารถยอดเยี่ยมในการสนับสนุนลูกค้า
📝 เหตุผลที่เลือกคำตอบ
Mark แนะนำ Emily White โดยระบุว่า "She worked with me at my previous company and was excellent in client support." (เธอเคยทำงานกับฉันที่บริษัทก่อนและยอดเยี่ยมในการสนับสนุนลูกค้า) ข้อความ "excellent in client support" เป็นคำบ่งชี้สำคัญที่ตรงกับตัวเลือก "She has excellent client support experience." (เธอมีประสบการณ์การสนับสนุนลูกค้าที่ยอดเยี่ยม) โดยตรง
💡 เคล็ดลับสำหรับวันสอบ
ในข้อความแนะนำตัวบุคคลที่แนะนำ จุดที่ระบุถึง "ประสบการณ์" หรือ "ทักษะ" ที่เป็นไปในเชิงบวก มักจะเป็นเหตุผลสำคัญในการแนะนำ ให้สังเกตคำคุณศัพท์เชิงบวก เช่น "excellent"
📊 วิเคราะห์ตัวเลือกที่ผิด
X) She is available for an immediate start. — ข้อมูลนี้ไม่ได้กล่าวถึงในบทอ่าน
X) She is Sarah's former colleague. — Emily เคยเป็นเพื่อนร่วมงานเก่าของ Mark ไม่ใช่ของ Sarah
X) She has a degree in IT. — Mark กล่าวว่า Emily มี "basic IT knowledge" (ความรู้ด้าน IT พื้นฐาน) แต่ไม่ได้ระบุว่าเธอมีวุฒิปริญญาด้าน IT
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[VI]
📖 Dịch đoạn văn
Đây là email từ Sarah Chen gửi Mark Johnson hỏi liệu ông có ứng viên nào phù hợp cho vị trí Tech Support Helpdesk đang cần bổ sung nhân sự không. Mark giới thiệu Emily White, nói rằng cô ấy đã từng làm việc với anh tại công ty trước và rất xuất sắc trong việc hỗ trợ khách hàng.
📝 Lý do chọn câu trả lời
Mark giới thiệu Emily White với lý do: "She worked with me at my previous company and was excellent in client support." (Cô ấy đã làm việc với tôi tại công ty trước và rất xuất sắc trong việc hỗ trợ khách hàng). Cụm từ "excellent in client support" là thông tin manh mối trực tiếp khớp với lựa chọn "She has excellent client support experience." (Cô ấy có kinh nghiệm hỗ trợ khách hàng xuất sắc).
💡 Mẹo làm bài thi
Trong các thư giới thiệu, những đánh giá tích cực về "kinh nghiệm" hoặc "kỹ năng" của người được giới thiệu thường là lý do chính. Hãy chú ý đến các tính từ tích cực như "excellent".
📊 Phân tích lựa chọn sai
X) She is available for an immediate start. — Thông tin này không được đề cập trong đoạn văn.
X) She is Sarah's former colleague. — Emily là đồng nghiệp cũ của Mark, không phải của Sarah.
X) She has a degree in IT. — Mark nói Emily có "basic IT knowledge" (kiến thức IT cơ bản) nhưng không đề cập đến việc cô ấy có bằng cấp về IT.
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[ID]
📖 Terjemahan Teks
Ini adalah email dari Sarah Chen kepada Mark Johnson yang menanyakan apakah dia memiliki kandidat yang cocok untuk posisi Tech Support Helpdesk yang sedang berkembang. Mark merekomendasikan Emily White, menyebutkan bahwa dia pernah bekerja dengannya di perusahaan sebelumnya dan sangat baik dalam dukungan klien.
📝 Alasan Memilih Jawaban
Mark merekomendasikan Emily White karena alasan "She worked with me at my previous company and was excellent in client support." (Dia bekerja dengan saya di perusahaan sebelumnya dan sangat baik dalam dukungan klien). Frasa "excellent in client support" adalah petunjuk penting yang secara langsung sesuai dengan pilihan "She has excellent client support experience." (Dia memiliki pengalaman dukungan klien yang sangat baik).
💡 Tips Saat Ujian
Dalam email rekomendasi, penilaian positif mengenai "pengalaman" atau "keterampilan" orang yang direkomendasikan seringkali menjadi alasan utama. Perhatikan kata sifat positif seperti "excellent".
📊 Analisis Pilihan Salah
X) She is available for an immediate start. — Informasi ini tidak disebutkan dalam teks.
X) She is Sarah's former colleague. — Emily adalah mantan rekan kerja Mark, bukan Sarah.
X) She has a degree in IT. — Mark menyebutkan Emily memiliki "basic IT knowledge" (pengetahuan IT dasar) tetapi tidak menyebutkan bahwa dia memiliki gelar di bidang IT.
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[MS]
📖 Terjemahan Bacaan
Ini adalah e-mel daripada Sarah Chen kepada Mark Johnson bertanyakan sama ada beliau mempunyai calon yang sesuai untuk jawatan Tech Support Helpdesk yang sedang berkembang. Mark mengesyorkan Emily White, menyatakan bahawa beliau pernah bekerja dengannya di syarikat terdahulu dan cemerlang dalam sokongan pelanggan.
📝 Sebab Jawapan Dipilih
Mark mengesyorkan Emily White atas sebab "She worked with me at my previous company and was excellent in client support." (Dia bekerja dengan saya di syarikat saya sebelum ini dan cemerlang dalam sokongan pelanggan). Ungkapan "excellent in client support" ialah petunjuk penting yang sepadan secara langsung dengan pilihan "She has excellent client support experience." (Dia mempunyai pengalaman sokongan pelanggan yang cemerlang).
💡 Petua Hari Peperiksaan
Dalam e-mel cadangan, penilaian positif mengenai "pengalaman" atau "kemahiran" orang yang dicadangkan selalunya merupakan sebab utama. Perhatikan kata sifat positif seperti "excellent".
📊 Analisis Pilihan Salah
X) She is available for an immediate start. — Maklumat ini tidak disebut dalam bacaan.
X) She is Sarah's former colleague. — Emily ialah bekas rakan sekerja Mark, bukan Sarah.
X) She has a degree in IT. — Mark menyatakan Emily mempunyai "basic IT knowledge" (pengetahuan IT asas) tetapi tidak menyatakan bahawa dia mempunyai ijazah dalam bidang IT.
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[PT-BR]
📖 Tradução da Passagem
Este é um e-mail de Sarah Chen para Mark Johnson perguntando se ele tem algum candidato adequado para a posição de Tech Support Helpdesk, que está em expansão. Mark recomenda Emily White, mencionando que ela trabalhou com ele em sua empresa anterior e foi excelente no suporte ao cliente.
📝 Motivo da Resposta Correta
Mark recomenda Emily White com a justificativa: "She worked with me at my previous company and was excellent in client support." (Ela trabalhou comigo em minha empresa anterior e foi excelente no suporte ao cliente). A frase "excellent in client support" é a pista crucial que corresponde diretamente à opção "She has excellent client support experience." (Ela tem excelente experiência em suporte ao cliente).
💡 Dica de Prova
Em e-mails de recomendação, avaliações positivas sobre a "experiência" ou "habilidades" da pessoa recomendada são frequentemente o motivo principal. Preste atenção a adjetivos positivos como "excellent".
📊 Análise das Opções Incorretas
X) She is available for an immediate start. — Esta informação não é mencionada na passagem.
X) She is Sarah's former colleague. — Emily era colega de trabalho anterior de Mark, não de Sarah.
X) She has a degree in IT. — Mark mencionou que Emily tem "basic IT knowledge" (conhecimento básico de TI), mas não mencionou que ela possui um diploma em TI.
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[MY]
📖 ပစ္စည်းဘာသာပြန်
Sarah Chen မှ Mark Johnson ထံသို့ ပေးပို့သော အီးမေးလ်ဖြစ်ပြီး ကုမ္ပဏီ၏ Tech Support Helpdesk ရာထူးအတွက် သင့်လျော်သော ကိုယ်စားလှယ်လောင်းများ ရှိ၊ မရှိ သိရှိလိုကြောင်း မေးမြန်းထားပါသည်။ Mark က Emily White ကို အကြံပြုပြီး သူမသည် ၎င်း၏ ယခင် ကုမ္ပဏီတွင် အတူတကွ လုပ်ကိုင်ခဲ့ဖူးပြီး Customer Support တွင် အလွန်ထူးချွန်ကြောင်း ပြောကြားခဲ့ပါသည်။
📝 အကြောင်းရင်း
Mark ၏ Emily White ကို အကြံပြုရသည့် အကြောင်းရင်းမှာ "She worked with me at my previous company and was excellent in client support." (သူမသည် ကျွန်ုပ်၏ ယခင် ကုမ္ပဏီတွင် ကျွန်ုပ်နှင့် အတူ အလုပ်လုပ်ခဲ့ဖူးပြီး Customer Support တွင် အလွန် ထူးချွန်ခဲ့ပါသည်။) ဖြစ်သည်။ "excellent in client support" ဟူသော စကားစုသည် "She has excellent client support experience." (သူမတွင် Customer Support အတွေ့အကြုံ အလွန်ကောင်းမွန်ပါသည်။) ဟူသော ရွေးချယ်မှုနှင့် တိုက်ရိုက် ကိုက်ညီနေပါသည်။
💡 စာမေးပွဲအတွက် အကြံပြုချက်
အကြံပြုစာများတွင် အကြံပြုခံရသူ၏ "အတွေ့အကြုံ" သို့မဟုတ် "ကျွမ်းကျင်မှု" နှင့် ပတ်သက်သော အပြုသဘောဆောင်သော မှတ်ချက်များသည် အဓိက အကြောင်းရင်းများ ဖြစ်လေ့ရှိသည်။ "excellent" ကဲ့သို့သော အပြုသဘောဆောင်သော နာမဝိသေသနကို သတိပြုပါ။
📊 မှားယွင်းသော ရွေးချယ်မှုများ ခွဲခြမ်းစိတ်ဖြာ
X) She is available for an immediate start. — ဤအချက်အလက်ကို ပစ္စည်း၌ ဖော်ပြထားခြင်း မရှိပါ။
X) She is Sarah's former colleague. — Emily သည် Sarah ၏ လုပ်ဖော်ကိုင်ဖက်ဟောင်း မဟုတ်ဘဲ Mark ၏ လုပ်ဖော်ကိုင်ဖက်ဟောင်း ဖြစ်ပါသည်။
X) She has a degree in IT. — Mark က Emily တွင် "basic IT knowledge" (အခြေခံ IT အသိပညာ) ရှိကြောင်း ဖော်ပြခဲ့သော်လည်း IT ဘွဲ့ ရရှိထားကြောင်း မဖော်ပြခဲ့ပါ။
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[ZH-TW]
📖 文章翻譯 —
Sarah Chen 寫信給 Mark Johnson，詢問他是否知道有適合 Tech Support Helpdesk 職位的應徵者。Sarah 提到公司正在擴張，需要一位具備良好溝通技巧和基本 IT 知識的人。
Mark Johnson 回覆 Sarah，推薦了一位名叫 Emily White 的人，表示她曾在前公司與他共事，客戶支援表現優異，並且了解電腦系統。
📝 答案解析 — 正確答案是「她擁有優良的客戶支援經驗」。Mark 在回覆中明白提到 Emily 「曾在我的前公司工作，並且在客戶支援方面表現出色」，這直接對應了選項。
💡 應試技巧 — 尋找推薦信或引薦信中，與職位要求直接相關的技能或經驗描述，這類資訊通常是推薦的關鍵理由。
📊 錯誤選項分析 —
X) 她可立即到職 — 文章中未提及 Emily 的到職時間。
X) 她是 Sarah 的前同事 — Emily 是 Mark 的前同事，而非 Sarah 的。
X) 她擁有 IT 學位 — 文章只提到她有「基本 IT 知識」，並未說明她擁有 IT 學位。
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[EN]
📖 Passage Translation
This is an email from Sarah Chen to Mark Johnson asking if he has any suitable candidates for the expanding Tech Support Helpdesk position. Mark recommends Emily White, stating that she worked with him at his previous company and was excellent in client support.
📝 Why This Answer
Mark recommends Emily White because he states, "She worked with me at my previous company and was excellent in client support." The phrase "excellent in client support" directly matches the clue words in the correct option, "She has excellent client support experience."
💡 Test-day Tip
In recommendation emails, positive assessments of the recommended person's "experience" or "skills" are often the core reason for the recommendation. Look for positive adjectives like "excellent."
📊 Wrong-Option Analysis
X) She is available for an immediate start. — This information is not mentioned in the passage. This is a common distractor that adds irrelevant details.
X) She is Sarah's former colleague. — Emily was Mark's former colleague, not Sarah's. This tests careful reading of relationships.
X) She has a degree in IT. — Mark mentioned Emily has "basic IT knowledge," but he did not state that she holds a degree in IT. This is a paraphrase trap, confusing general knowledge with formal qualification.