TOEIC 聽力 Part 4 — 題目
段落
Good morning, passengers. This is an important announcement from Sky High Airlines. We regret to inform you that flight SH456 from New York to London has been delayed due to unexpected maintenance requirements. The new estimated departure time is 3:00 PM. We understand this may cause inconvenience, and we apologize. Passengers may rebook their flight or request a refund at the customer service desk. We are also offering a meal voucher for all affected passengers. Please check the departure boards for the latest updates. We appreciate your understanding. This morning's announcement also reminds everyone that effective immediately, all employees will receive new guidelines on salary negotiation tips. Please visit the HR portal for details.
題目
Where can passengers make changes to their booking?
選項
- A. At the gate.
- B. At the customer service desk. ✓
- C. On the airline’s website.
- D. By calling the airline.
正確答案
B. At the customer service desk.
解析
📖 文章翻譯 — 各位乘客早安。這裡是Sky High航空的重要通知。我們很遺憾地通知您，從紐約飛往倫敦的SH456班機因臨時維修需求而延誤。新的預計起飛時間為下午3點。我們明白這可能會造成不便，並為此致歉。乘客可以在顧客服務櫃台重新預訂機票或申請退款。我們也為所有受影響的乘客提供餐券。請查看電子顯示板以獲取最新消息。感謝您的理解。
📝 答案解析 — 正確答案是「在顧客服務櫃台。」。文章明確提到：「Passengers may rebook their flight or request a refund at the customer service desk.」（乘客可以顧客服務櫃台重新預訂機票或申請退款。）其中「customer service desk」是關鍵線索，直接對應選項。
💡 應試技巧 — 聽到「rebook」（重新預訂）或「refund」（退款）等與行程變更相關的動詞時，務必注意後面的地點指示，因為這通常是答案的所在。
📊 錯誤選項分析 — X) 在登機口。 — 文章未提及登機口是處理預訂變更的地點。X) 在航空公司網站上。 — 文章雖有提及查看「departure boards」（電子顯示板）獲取更新，但並未說明可在網站上進行預訂變更。X) 打電話給航空公司。 — 文章沒有提到電話是處理此類事務的方式。