TOEIC 閱讀 Part 7 — 題目

段落

**Subject: Update to IT Support and Maintenance Procedures**

**To:** All Employees
**From:** IT Department
**Date:** October 26, 2023

Dear Team,

This memo serves to inform you of an important update to our company's IT support and maintenance procedures, specifically concerning the submission of requests for equipment servicing.

Effective **November 1st, 2023**, all requests for IT support, including but not limited to, hardware troubleshooting, software installation, and **printer repair requests**, must be submitted exclusively through our new **Online Support Portal**. This centralized platform replaces the previous email and phone-based request system.

The implementation of this portal is a strategic initiative aimed at enhancing operational efficiency. Its key objectives include:
* **Streamlining the request process:** Providing a single, user-friendly interface for all IT-related needs.
* **Improving response times:** Enabling faster allocation and tracking of support tickets by the IT team.
* **Ensuring better record-keeping:** Maintaining a comprehensive log of all IT support activities and resolutions.

**How to Access the Portal:**
You can access the Online Support Portal via the company intranet. Navigate to the 'Employee Resources' section and click on the 'IT Support Portal' link. Detailed user guides and FAQs are available within the portal itself.

**Urgent Requests:**
For critical issues requiring immediate attention outside of standard operating hours (9:00 AM - 5:00 PM, Monday-Friday), please refer to the 'Emergency Procedures' section within the portal. A dedicated contact number and protocol for urgent situations are provided there.

**Compliance:**
Adherence to this new procedure is mandatory. Failure to submit requests through the portal may result in a delay in receiving IT support services. We believe this transition will significantly improve the overall IT support experience for everyone.

We appreciate your understanding and cooperation as we implement this important upgrade.

Sincerely,
The IT Department

閱讀完整段落 →

題目

What is the main objective of the updated printer maintenance policy?

選項

  1. A. What is the primary benefit of the new printer maintenance policy?
  2. B. Why was the new online portal implemented?
  3. C. What is the main objective of the updated printer maintenance policy? ✓
  4. D. Who is responsible for managing printer repair requests?

正確答案

C. What is the main objective of the updated printer maintenance policy?

解析

📖 文章翻譯 — 主旨：IT支援與維護程序更新

收件人：全體員工
寄件人：IT部門
日期：2023年10月26日

各位同仁，

本備忘錄旨在通知各位公司IT支援與維護程序的一項重要更新，特別是關於設備維修請求的提交方式。

自2023年11月1日起，所有IT支援請求，包括但不限於硬體故障排除、軟體安裝以及**印表機維修請求**，皆須僅透過我們的全新**線上支援入口網站**提交。此一集中式系統旨在簡化流程並確保所有服務請求獲得及時處理。
📝 答案解析 — 該題的正確答案為「What is the main objective of the updated printer maintenance policy?」(更新的印表機維護政策的主要目標是什麼？)。文章明確指出：「此備忘錄旨在通知各位公司IT支援與維護程序的一項重要更新，特別是關於提交設備維修請求的方式。」並且接著說明，所有印表機維修請求（包含在IT支援請求內）「皆須僅透過我們全新的線上支援入口網站提交」。這直接說明了更新政策的核心目的，即要求統一透過線上入口網站提交申請。
💡 應試技巧 — 尋找與「目的 (objective/purpose/aim)」或「原因 (reason)」相關的關鍵詞，並將其與文章開頭或結尾提到的核心變更點（在此為「線上支援入口網站」）連結起來。
📊 錯誤選項分析 —
X) What is the primary benefit of the new printer maintenance policy? (新印表機維護政策的主要好處是什麼？)— 文章說明了「集中化系統旨在簡化流程並確保所有服務請求獲得及時處理」，這可視為好處，但問題問的是「目標」，而非「好處」。
X) Why was the new online portal implemented? (為何實施新的線上入口網站？)— 文章提到「此一集中式系統旨在簡化流程並確保所有服務請求獲得及時處理」，這解釋了實施的原因，但問題問的是「政策的主要目標」，而非「入口網站實施的原因」。
X) Who is responsible for managing printer repair requests? (誰負責管理印表機維修請求？)— 文章明確指出「IT部門」是寄件人，且所有請求都須透過「線上支援入口網站」提交，表明IT部門是管理者，但問題問的是「政策的目標」，而非「負責人」。

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