TOEIC 聽力 Part 3 — 題目
段落
Man: Hello, customer service. How can I help you?
Woman: Hi, I’m calling about the building’s elevator. It’s been out of service since yesterday morning.
Man: Oh, I’m very sorry to hear that. We are aware of the issue. Our maintenance team is working on it right now.
Woman: Do you know when it will be fixed? I live on the 10th floor, and it’s very difficult to climb the stairs every day.
Man: I understand your frustration. The technicians are doing their best. It looks like it’s related to the recent elevator maintenance closure we announced last week. It should be available by tomorrow afternoon.
Woman: Tomorrow afternoon? That’s still a long time. Is there any discount for the inconvenience?
Man: Let me check… Yes, we can offer you a 10% discount on your next rent payment for the trouble.
Woman: Okay, thank you. I hope it’s fixed by then.
題目
What is the problem with the building?
選項
- A. The heating is not working
- B. The elevator is not working ✓
- C. The water supply is cut off
- D. The electricity is out
正確答案
B. The elevator is not working
解析
📖 文章翻譯 —
男：您好，客服。請問有什麼可以幫您的嗎？
女：你好，我打電話是關於大樓的電梯。它從昨天早上就開始停用了。
男：哦，聽到這個消息我非常抱歉。我們已經知道這個問題了。我們的維修團隊正在處理。
女：請問您知道什麼時候會修好嗎？我住在十樓，每天爬樓梯非常不方便。
男：我明白您的沮喪。技術人員正在盡力而為。看起來這與我們上週宣布的近期電梯維修關閉有關。明天下午應該就可以使用了。
📝 答案解析 —
正確答案是「電梯無法運作」。對話中，女士明確表示「It’s been out of service since yesterday morning.」（它從昨天早上就開始停用了），直接點出電梯故障的問題。男士的回應「We are aware of the issue.」和「Our maintenance team is working on it right now.」也證實了電梯確實有問題且正在維修。
💡 應試技巧 —
聽到關鍵字「elevator」（電梯）後，留意其狀態描述（如「out of service」、「not working」），這通常是問題的核心。同時，注意對話雙方是否都提及同一設備，以確認主題。
📊 錯誤選項分析 —
X) 暖氣沒有運作 — 文章中沒有任何關於暖氣的討論。
X) 供水被切斷 — 對話僅聚焦於電梯問題，未提及水供應。
X) 停電 — 提及的故障是電梯，而非電力供應。