TOEIC 聽力 Part 4 — 題目

段落

Good morning, ladies and gentlemen. This is a final boarding announcement for flight 734 to London. We regret to inform you that due to unforeseen air traffic control restrictions, flight 734 has been delayed by approximately two hours. The new estimated departure time is 3:00 PM. We understand this may disrupt your travel plans, and we sincerely apologize for the inconvenience. Passengers requiring assistance with their business trip itinerary, such as rebooking connecting flights or adjusting hotel reservations, should proceed to the customer service desk located near gate B12. Our representatives will be available to help you reconfigure your schedule. Further updates will be provided via the airport information screens and our mobile app. Thank you for your patience and understanding.

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題目

Where can passengers get help with their travel plans?

選項

  1. A. What is the reason for the flight delay?
  2. B. What time does the flight depart?
  3. C. Where can passengers get help with their travel plans? ✓
  4. D. What is the flight number?

正確答案

C. Where can passengers get help with their travel plans?

解析

📖 文章翻譯 — 各位女士們，先生們，早安。這是飛往倫敦 734 班機的最後登機廣播。我們很遺憾地通知您，由於發生了未預料的空中交通管制限制，734 班機將延誤大約兩小時。新的預計起飛時間為下午 3:00。我們明白這可能會打亂您的旅行計畫，我們對造成的不便深感抱歉。需要協助處理商務行程（例如重新預訂轉機航班或調整飯店預訂）的旅客，請前往 B12 登機門附近的顧客服務櫃檯。我們的代表...

📝 答案解析 — 正確答案是「旅客可以在哪裡獲得旅行計畫協助？」。文章明確指出：「需要協助處理商務行程...的旅客，請前往顧客服務櫃檯」。關鍵字「協助」(assistance) 和「顧客服務櫃檯」(customer service desk) 直接對應問題。

💡 應試技巧 — 聽到問題中的「協助」(help/assistance) 或「計畫」(plans) 等關鍵字時，注意聽取指示前往特定地點（如辦事處、櫃檯）的資訊。

📊 錯誤選項分析 —
X) 延誤的原因是什麼？ — 文章提到了延誤（「未預料的空中交通管制限制」），但問題問的是獲得協助的地點，而非延誤原因。
X) 班機什麼時候起飛？ — 文章提供了新的起飛時間（「下午 3:00」），但這並非問題的核心。
X) 班機號碼是什麼？ — 文章開頭清楚說明了班機號碼（「734 班機」），但這不是問題所詢問的。

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