TOEIC 閱讀 Part 7 — 題目

段落

Subject: Hotel Booking Confirmation - Reservation #H8732

Dear Mr. Harrison,

Thank you for choosing The Grand Plaza Hotel. Your reservation for a deluxe king room from October 15th to October 18th has been confirmed.

Confirmation Number: H8732
Check-in: October 15th, 3:00 PM
Check-out: October 18th, 11:00 AM

We look forward to welcoming you. Should you require any special arrangements, such as late check-in or assistance with local services like a grocery delivery service for your convenience, please do not hesitate to contact us.

Sincerely,
The Grand Plaza Hotel Management

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Subject: Re: Hotel Booking Confirmation - Reservation #H8732

Dear Grand Plaza Hotel Management,

Thank you for the confirmation. I would appreciate it if you could provide more information on the grocery delivery service you mentioned. Specifically, are there preferred local services you partner with, and what is the process for arranging delivery to the room?

Best regards,
David Harrison

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Subject: Re: Hotel Booking Confirmation - Reservation #H8732

Dear Mr. Harrison,

We are pleased to assist you further with the grocery delivery service. We recommend 'FreshCart Local,' a reliable option that delivers directly to guest rooms. You can arrange a delivery window by calling their number at 555-1234. Inform them of your reservation number for priority service. They typically require at least 2 hours' notice.

Should you have any further questions or need assistance with anything else during your stay, please feel free to reach out.

Warmly,
The Grand Plaza Hotel Concierge Team

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題目

What information should Mr. Harrison provide to FreshCart Local for priority service?

選項

  1. A. His reservation number ✓
  2. B. His room number
  3. C. His check-in date
  4. D. His phone number

正確答案

A. His reservation number

解析

📖 文章翻譯 — 關於「飯店預訂確認 - 預訂號碼 #H8732」：此郵件是發送給 HARRISON 先生的，確認了他在 The Grand Plaza Hotel 預訂一間豪華特大床客房，入住日期為 10 月 15 日至 10 月 18 日。飯店提醒他若有任何特殊需求，例如延遲入住或需要本地服務（如雜貨外送），請隨時聯繫。
📝 答案解析 — 題目詢問 HARRISON 先生需要提供什麼資訊給 FreshCart Local 以獲得優先服務。信中提到「若需要...雜貨外送服務...請隨時聯繫我們」，表明飯店可以協助安排此類服務。雖然信中沒有直接提及 FreshCart Local，但 FreshCart Local 應是飯店合作的本地雜貨外送服務提供商。要獲得此項服務，飯店需要知道客人的預訂資訊以便處理，因此「他的預訂號碼」(His reservation number) 是最重要的識別資訊，才能順利轉介給 FreshCart Local 安排優先服務。
💡 應試技巧 — 在閱讀包含「服務協助」或「特殊需求」等關鍵字的段落時，務必留意提供這些服務的「前提條件」或「所需資訊」，這通常是考題的重點。
📊 錯誤選項分析 — X) 他的房間號碼 — 飯店尚未分配具體的房間號碼給客人，且房號與安排外送服務的關聯性不如預訂號碼直接。X) 他的入住日期 — 入住日期雖重要，但預訂號碼是更精準且唯一的識別碼，能快速連結到整筆預訂與所有相關需求。X) 他的電話號碼 — 雖然電話號碼在事後聯繫時有用，但題目問的是「優先服務」所需��「初步資訊」，預訂號碼是驗證身份和預訂細節的首要資訊。

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