TOEIC 聽力 Part 4 — 題目
段落
Hello everyone, and thank you for tuning in. We have some significant news to share regarding our flagship downtown store. After many wonderful years serving this community, we've made the difficult decision to close our downtown location permanently. This decision was not made lightly, but it is necessary as we restructure our operations. To express our gratitude for your unwavering support, we will be holding a massive store closing sale, starting this Friday. Every item in the store will be available at unprecedented discounts, up to 70% off the original retail price. This is truly a once-in-a-lifetime opportunity to acquire high-quality merchandise at astonishingly low prices. We encourage you to come early, as stock is limited and will not be replenished. Furthermore, the preparation for this event has highlighted areas where our team could benefit from enhanced customer service protocols. Consequently, we are also accelerating our new employee training program to ensure our staff at other locations are exceptionally prepared to serve you better. The sale runs for two weeks, or until all inventory is depleted. We thank you once again for your patronage and hope to see you during this final sale event.
題目
Why is the store accelerating its employee training program?
選項
- A. To comply with new government regulations
- B. To improve customer service based on recent event preparations ✓
- C. To prepare staff for the downtown store's reopening
- D. To onboard new employees hired for the sale
正確答案
B. To improve customer service based on recent event preparations
解析
📖 文章翻譯 — 各位觀眾大家好，感謝您的收看。我們有一些關於我們市中心旗艦店的重要消息要分享。在為這個社區服務了多年之後，我們做出了關閉市中心門市的艱難決定，此決定永久生效。這個決定並非輕率做出，但隨著我們重整營運，這是必要的。為了表達我們對您一貫支持的感謝，我們將從本週五開始舉辦大規模的門市清倉特賣。店內所有商品將以空前的折扣出售，最高可享原零售價 70% 的優惠。這真是一次性的...
📝 答案解析 — 正確答案是「B) To improve customer service based on recent event preparations」。雖然文中沒有直接提到「準備」或「事件」，但「massive store closing sale」和「unprecedented discounts」暗示了即將到來的重大活動。為了有效應對此類大型促銷活動，提升顧客服務是首要考量，以確保順暢的購物體驗並處理湧入的顧客。其他選項不符，文中並未提及政府法規、門市重新開幕或為特賣招聘新員工。
💡 應試技巧 — 在聽到「sale」或「discount」等關鍵字後，預期接下來的資訊會與顧客體驗或營運準備有關，藉此篩選聽到的內容，快速連結到最可能的答案。
📊 錯誤選項分析 — A) To comply with new government regulations —文中未提及任何政府法規。 C) To prepare staff for the downtown store's reopening — 文中明確提到門市將「permanently」關閉，而非重新開幕。 D) To onboard new employees hired for the sale — 文中未提及招聘新員工或進行員工入職訓練。