TOEIC 聽力 Part 3 — 題目
段落
Man: Hello, customer service. How can I help you?
Woman: Hi, I’m calling about the building’s elevator. It’s been out of service since yesterday morning.
Man: Oh, I’m very sorry to hear that. We are aware of the issue. Our maintenance team is working on it right now.
Woman: Do you know when it will be fixed? I live on the 10th floor, and it’s very difficult to climb the stairs every day.
Man: I understand your frustration. The technicians are doing their best. It looks like it’s related to the recent elevator maintenance closure we announced last week. It should be available by tomorrow afternoon.
Woman: Tomorrow afternoon? That’s still a long time. Is there any discount for the inconvenience?
Man: Let me check… Yes, we can offer you a 10% discount on your next rent payment for the trouble.
Woman: Okay, thank you. I hope it’s fixed by then.
題目
What does the man offer the customer?
選項
- A. A free apartment
- B. A rent discount ✓
- C. A new elevator
- D. A free phone call
正確答案
B. A rent discount
解析
📖 文章翻譯 —
男：您好，客服。請問有什麼能為您服務的嗎？
女：您好，我打電話是關於大樓的電梯。從昨天早上開始就停用了。
男：哦，聽到這個消息我感到非常抱歉。我們已經知道這個問題了。我們的維修團隊現在正在處理。
女：您知道什麼時候會修好嗎？我住在十樓，每天爬樓梯很不方便。
男：我理解您的沮喪。技術人員正在盡力而為。看起來這與我們上週宣布的最近一次電梯維修關閉有關。應該會在明天下午可用。
📝 答案解析 —
正確答案是 B) A rent discount（租金折扣）。男士提到維修的延遲（"should be available by tomorrow aftern"）以及讓顧客感到不便（"I understand your frustration"），在這種情況下，提供補償是常見的做法。儘管未直接提及折扣，但結合語境，這是最合理的推論，因為其他選項（免費公寓、新電梯、免費電話）均未在對話中出現或暗示。
💡 應試技巧 —
聽到對話中關於服務中斷或延誤的抱怨時，要預期對方可能會提出補償措施，例如折扣、優惠券或免費服務，並留意相關線索。
📊 錯誤選項分析 —
A) A free apartment（一間免費公寓）— 對話中完全沒有提及免費公寓。
C) A new elevator（一部新電梯）— 對話提到的是維修（repair/maintenance），而不是更換新電梯。
D) A free phone call（一通免費電話）— 對話中沒有提到電話費用或任何與通話相關的補償。