TOEIC 聽力 Part 3 — 題目

段落

Woman: Hello, customer service. How can I help you?
Man: Hi, I received my order today, but the vase I bought is broken.
Woman: Oh, I'm very sorry to hear that. Do you have your order number?
Man: Yes, it's 789-ABC. The box looked fine, but the vase inside was cracked.
Woman: I see. We can send you a replacement right away. Would you like that?
Man: Yes, please. That would be wonderful. I was planning to use it for a party this weekend. I'm glad this won't interfere with my plans, unlike my job interview preparation last week, which took longer than expected.
Woman: I understand. We'll ship a new one out today.

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題目

What is the customer calling about?

選項

  1. A. A late delivery
  2. B. A damaged product ✓
  3. C. An incorrect order
  4. D. A billing error

正確答案

B. A damaged product

解析

📖 文章翻譯 —
女:您好,客服。請問有什麼可以幫您的嗎?
男:你好,我今天收到我的訂單了,但是我買的花瓶是碎的。
女:哦,聽到這個消息我非常抱歉。請問您有訂單號碼嗎?
男:有,是 789-ABC。盒子看起來還好,但是裡面的花瓶裂開了。
女:我明白了。我們可以立刻給您寄一個替換品。您想要嗎?
男:是的,麻煩您了。那就太好了。我本來計劃這個週末要用它來辦派對。我很高興這不會影響我的計畫,不像我上週的工作面試準備,那比預期的花了更長的時間。
女:我明白。我們會立刻寄出...

📝 答案解析 —
正確答案是「B) A damaged product」。男性顧客明確表示「the vase I bought is broken」,且補充「the vase inside was cracked」,直接點題產品損壞。這類題目通常會直接在對話中聽到問題描述的關鍵字,需要仔細聽取。

💡 應試技巧 —
聽到「but」或類似轉折詞後,要特別注意後半句的內容,因為它往往會引出問題或抱怨的真正原因,是聽取關鍵資訊的重點。

📊 錯誤選項分析 —
A) A late delivery — 對話中提到「I received my order today」,表示訂單已送達,並非遲到。
C) An incorrect order — 顧客收到了訂單中的商品(花瓶),但商品本身有損壞,並非寄錯東西。
D) A billing error — 對話內容完全沒有提及任何關於付款或帳單的問題。

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