TOEIC 聽力 Part 4 — 題目

段落

Good morning, everyone, and welcome to Innovatech Solutions! My name is Sarah Chen, and I'm the Head of Human Resources. Today marks the beginning of an exciting journey for each of you as you join our team. This orientation session is designed to help you settle in smoothly and understand what makes Innovatech a great place to work. We'll cover our company culture, key policies, and essential resources available to you. A significant part of your daily operations will involve interacting with our internal systems, and for any technical assistance you might need, our dedicated tech support helpdesk is readily available. They offer comprehensive support for all software and hardware-related issues. Please familiarize yourselves with the employee handbook, which contains detailed information on everything from benefits to IT protocols. We want to ensure you have all the tools and knowledge necessary to succeed. In the coming days, you'll also meet your direct managers and team members who will guide you through your specific roles and responsibilities. We're thrilled to have you on board!

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題目

According to the speaker, who provides support for software and hardware problems?

選項

  1. A. The Human Resources department
  2. B. The employee's direct manager
  3. C. The tech support helpdesk ✓
  4. D. The IT protocols outlined in the handbook

正確答案

C. The tech support helpdesk

解析

📖 文章翻譯 — 各位早安，歡迎來到 Innovatech Solutions！我是 Sarah Chen，人力資源部主管。今天對各位而言，是展開令人興奮旅程的開始，因為你們即將加入我們的團隊。本次的新進員工導向說明會旨在協助各位順利融入，並了解 Innovatech 之所以成為卓越工作場所的要素。我們將涵蓋公司文化、重要政策，以及各位可獲得的重要資源。日常運作的很大一部分將會涉及與我們內部系統的互動，而您在需要任何技術協助時，我們的專屬技術支援服務台...
📝 答案解析 — 正確答案是「技術支援服務台」。文中明確提到「而您在需要任何技術協助時，我們的專屬技術支援服務台...」，這直接指出了在遇到技術問題時，應該尋求的支援來源。聽力時，務必鎖定與「技術」、「協助」或「問題」相關的關鍵詞。
💡 應試技巧 — 聽到「technical assistance」或類似表達時，注意後續說明的支援管道。通常題目會直接問尋求協助的對象，答案就在這裡。
📊 錯誤選項分析 — X) 人力資源部 — 人力資源部負責處理員工加入事宜，但不是技術問題。 X) 員工的直屬主管 — 主管可能有協助能力，但文中明確指出專門的支援部門。 X) 手冊中概述的 IT 協議 — IT 協議是規則，而非直接提供技術支援的單位。

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