TOEIC 聽力 Part 3 — 題目
段落
Man: Hello, building management. How can I help?
Woman: Hi, I'm calling about apartment 3B. The elevator has been broken for two days now, and my elderly mother can't walk up the stairs.
Man: Oh, I'm very sorry to hear that. We had scheduled elevator maintenance, but it's taking longer than expected. We expect it to be fixed by tomorrow evening.
Woman: Tomorrow evening? That's too long! She needs to go to her doctor's appointment this afternoon. Is there any possibility of a temporary fix or a different solution?
Man: Let me check with the maintenance team. Please hold for a moment... Thank you for waiting. Unfortunately, a temporary fix isn't possible due to the nature of the issue. We are prioritizing the full repair.
Woman: I understand, but this is very inconvenient. Can you at least assure me it will be ready by tomorrow?
Man: Yes, we will do our best to ensure the elevator maintenance closure is resolved by tomorrow evening.
題目
What is the main problem discussed?
選項
- A. A doctor's appointment delay
- B. A package delivery issue
- C. The prolonged elevator outage ✓
- D. Difficulty with stair climbing
正確答案
C. The prolonged elevator outage
解析
📖 文章翻譯 —
男：您好，這裡是大樓管理處，請問有什麼可以幫您的嗎？
女：您好，我打電話是關於3B公寓的事。電梯已經壞了兩天了，我年邁的母親無法爬樓梯。
男：哦，聽到這個消息我很抱CURRENT。我們原本有安排電梯維修，但比預期花了更長的時間。我們預計明天晚上會修好。
女：明天晚上？太久了！她今天下午有個醫生的預約。有沒有任何暫時修復或不同解決方案的可能性？
男：我請維修團隊檢查一下。請稍等片刻... 謝謝。
📝 答案解析 —
正確答案是「C) The prolonged elevator outage」。對話中，女士明確提到「The elevator has been broken for two days now」（電梯已經壞了兩天了），並且對維修需要到「Tomorrow evening」（明天晚上）感到不滿，因為她母親無法爬樓梯。這直接點出了長時間的電梯故障是討論的主要問題。
💡 應試技巧 —
在聽 Part 3 對話時，留意對話雙方表達的不滿、抱怨或請求，這些往往是問題的核心。女士對電梯故障時間過長且影響母親行動的抱怨，是判斷主要問題的關鍵線索。
📊 錯誤選項分析 —
A) A doctor's appointment delay — 女士提到母親有「doctor's appointment」（醫生的預約），但對話的重點是電梯故障導致的潛在影響，而非預約本身是否延遲。
B) A package delivery issue — 對話中沒有提及任何與包裹運送相關的內容。
D) Difficulty with stair climbing — 儘管女士提到母親「can't walk up the stairs」（無法爬樓梯），這是電梯故障造成的後果，但「長時間的電梯故障」本身是更根本、更廣泛的問題。