TOEIC 聽力 Part 4 — 題目

段落

Good morning, everyone, and welcome to Innovatech Solutions! My name is Sarah Chen, and I'm the Head of Human Resources. Today marks the beginning of an exciting journey for each of you as you join our team. This orientation session is designed to help you settle in smoothly and understand what makes Innovatech a great place to work. We'll cover our company culture, key policies, and essential resources available to you. A significant part of your daily operations will involve interacting with our internal systems, and for any technical assistance you might need, our dedicated tech support helpdesk is readily available. They offer comprehensive support for all software and hardware-related issues. Please familiarize yourselves with the employee handbook, which contains detailed information on everything from benefits to IT protocols. We want to ensure you have all the tools and knowledge necessary to succeed. In the coming days, you'll also meet your direct managers and team members who will guide you through your specific roles and responsibilities. We're thrilled to have you on board!

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題目

How is the tech support helpdesk described?

選項

  1. A. Limited to specific software
  2. B. Newly established
  3. C. Readily available and comprehensive ✓
  4. D. Primarily for external clients

正確答案

C. Readily available and comprehensive

解析

📖 文章翻譯 — 各位早安，歡迎來到 Innovatech Solutions！我叫 Sarah Chen，是人力資源部主管。今天對各位來說，將是加入我們團隊的精彩旅程的起點。這次的入職導引旨在協助各位順利就任，並了解 Innovatech 是一家優秀工作場所的特質。我們將涵蓋公司文化、重要政策，以及各位可使用的基本資源。您日常作業的很大一部分將涉及與我們的內部系統互動，而對於您可能需要的任何技術協助，我們專門的技術支援服務台...
📝 答案解析 — 正確答案是「易於取得且全面」。錄音中提到「我們專門的技術支援服務台 (our dedicated tech support helpdesk)」緊接著說明「對於您可能需要的任何技術協助 (for any technical assistance you might need)」，這暗示該服務是為了滿足員工的常見需求，且是隨時可用的。
💡 應試技巧 — 在聽 Part 4 時，留意表示「目的」或「功能」的連接詞，例如「for」或「to」，這些詞後面常接續描述某事物（如技術支援服務台）的用途或特點。
📊 錯誤選項分析 — 0) 僅限於特定軟體 — 文章並未提及服務台僅限於特定軟體，而是泛指「任何技術協助」。1) 新成立的 — 文章沒有提到服務���是新成立的，僅為介紹。3) 主要供外部客戶 — 錄音內容明確指出服務台是針對「各位」新員工，即內部人員。

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