TOEIC 聽力 Part 4 — 題目
段落
Good morning, passengers. This is an important announcement from Sky High Airlines. We regret to inform you that flight SH456 from New York to London has been delayed due to unexpected maintenance requirements. The new estimated departure time is 3:00 PM. We understand this may cause inconvenience, and we apologize. Passengers may rebook their flight or request a refund at the customer service desk. We are also offering a meal voucher for all affected passengers. Please check the departure boards for the latest updates. We appreciate your understanding. This morning's announcement also reminds everyone that effective immediately, all employees will receive new guidelines on salary negotiation tips. Please visit the HR portal for details.
題目
What compensation are affected passengers being offered?
選項
- A. A full refund.
- B. A free hotel room.
- C. Priority boarding.
- D. A meal voucher. ✓
正確答案
D. A meal voucher.
解析
📖 文章翻譯 — 各位乘客早安。這是 Sky High 航空的重要廣播。我們很遺憾地通知您，原定從紐約飛往倫敦的班機 SH456，因預期外的維修需求而延誤。新的預計起飛時間為下午 3:00。我們理解這可能會造成不便，並為此致歉。受影響的乘客可至顧客服務櫃檯辦理重新預訂機票或申請退票。我們也為所有受影響的乘客提供餐券。請留意電子看板以獲取最新消息。感謝您的理解。
📝 答案解析 — 題目詢問受影響的乘客能獲得什麼賠償。文中清楚提到「We are also offering a meal voucher for all affected passengers.」，直接指明航空公司提供「餐券」。考生應鎖定這句，直接比對選項。
💡 應試技巧 — 聽到「offer」或「provide」等表示提供的詞彙時，務必留意後續的名詞，這常是考題的關鍵資訊，尤其在聽力錄音檔中，語氣強調處即是答案所在。
📊 錯誤選項分析 —
A) A full refund. — 文章提到乘客「may request a refund」（可要求退票），但並非「automatic」或「guaranteed」的全額退款，且餐券是額外提供的。
B) A free hotel room. — 文章並未提及提供免費的住宿。
C) Priority boarding. — 文章並未提及提供優先登機的服務。